Member Services Representative

About the Role

As a Member Services Representative with Craniometrix, your work will center on helping the organization keep non-clinical support, documentation, coordination, and follow-up accurate and easy to act on. This position supports the day-to-day customer, administrative, operational, or business workflows associated with Craniometrix.

Responsibilities

• Review non-clinical requests or records and identify what information or follow-up is still needed.
• Update notes, documentation, schedules, referrals, or program records in approved systems.
• Communicate routine administrative next steps clearly and route clinical questions to appropriate qualified personnel.
• Track open work to ensure patients, caregivers, providers, or internal teams are not left waiting unnecessarily.

Success in this role means records are complete, follow-ups are visible, routine questions receive clear administrative guidance, and anything outside the role’s scope is routed promptly.

Requirements

• Careful handling of sensitive information and strong respect for confidentiality.
• Clear, patient written and verbal communication.
• Ability to follow defined procedures and recognize when a question is outside a non-clinical scope.
• Strong recordkeeping and attention to detail.
• Comfort applying these habits to the responsibilities implied by the Member Services Representative role rather than treating the work as generic administrative support.

Training on company-specific processes or systems may be provided where appropriate.

Work Arrangement

Full-time, 100% remote within the United States. Associate level.

Pay

Base compensation: $45,000–$68,000 per year, depending on experience and qualifications.