Member Services Rep Part Time Weekend Morning

About the role

We are searching for a motivated Member Services Representative to join our team! Bilingual English/Spanish speakers are encouraged to apply. As a member of our staff, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience.

Responsibilities

• Customer Service/Front Desk Activities:
  • Greet members and guests, providing exceptional customer service to make everyone feel comfortable and welcome.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, conduct tours, sign up new members, log amenities, and communicate updates and events.
  • Respond to member questions and concerns in a timely and professional manner.
  • Process beverage or merchandise purchases using the point-of-sale (POS) system.
  • Utilize the POS system to assist with new membership cards, address changes, and billing or payment questions.
• Club Cleanliness and Maintenance:
  • Maintain a clean and orderly front desk area and lobby.
  • Perform regular facility cleaning and upkeep, such as mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
  • Clean all exercise equipment and tanning beds.
  • Clean and stock restrooms and wet areas.

Requirements

• Applicants for this position must submit to a 7-year criminal background check within the first week of hire. Continued employment is contingent on a satisfactory outcome.
• Exceptional customer service skills; ability to interact positively and professionally with members and co-workers while exceeding member expectations.
• Prior customer service experience preferred.
• Must be 18 years of age or older.
• High school diploma or GED equivalent required.
• Upbeat, positive, and professional attitude.
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED certification within company-required time frames and maintain the physical ability to perform CPR/AED in a medical emergency.

Physical Demands

• Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
• Occasionally lift, carry, push, or pull moderate weight (up to 50 lbs).
• Ability to talk continually in person or on the phone during shift.
• Maintain physical ability to administer CPR in a medical emergency.
• Ability to see within normal visual range with or without correction.
• Ability to hear within the normal audio range with or without correction.

Benefits

• Contribute to changing people’s lives by helping create a healthier planet.
• Work alongside an amazing group of talented, dynamic professionals.
• Medical, dental, and vision insurance.
• Paid time off (PTO).
• Free Black Card Membership.
• 401(K) and Roth retirement savings plans.
• Healthcare and dependent care flexible spending accounts.
• Short-term disability (STD), long-term disability (LTD), term life insurance, and other benefits.

Note: Employees at franchise locations are employed by the franchisee, not PFHQ (the franchisor).