Member Services Rep Part Time Evening

About the role

We are searching for a motivated Member Services Representative to join our team! Bilingual English/Spanish candidates are encouraged to apply. As a member of our staff, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience.

Responsibilities

• Greet members and guests, providing exceptional customer service to make everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, conduct tours, sign up new members, log amenities, and communicate updates and events.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases using the point-of-sale (POS) system.
• Utilize the POS system to assist with new membership cards, address changes, and billing or payment questions.
• Maintain cleanliness and order in the front desk area and lobby.
• Perform regular facility cleaning and upkeep, including mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
• Clean all exercise equipment and tanning beds.
• Clean and stock restrooms and wet areas.

Requirements

• Applicants must submit to a 7-year criminal background check within the first week of hire; continued employment depends on a satisfactory outcome.
• Exceptional customer service skills; ability to interact positively and professionally with members and co-workers.
• Prior customer service experience preferred.
• Must be 18 years of age or older.
• High school diploma or GED equivalent required.
• Upbeat, positive, and professional attitude.
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED certification within company-required time frames and maintain the physical ability to perform CPR/AED in emergencies.

Physical Demands

• Walk and stand for prolonged periods.
• Frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
• Occasionally lift, carry, push, or pull moderate weight (up to 50 lbs).
• Ability to talk continually in person or on the phone during shift.
• Maintain physical ability to administer CPR in emergencies.
• Ability to see and hear within normal ranges, with or without correction.

Benefits

• Medical, dental, and vision insurance.
• Paid time off (PTO).
• Free Black Card Membership.
• 401(K) and Roth retirement savings plans.
• Healthcare and dependent care flexible spending accounts.
• Short-term disability (STD), long-term disability (LTD), term life insurance, and other benefits.

Note: Employees at franchise locations are employed by the franchisee, not PFHQ (the franchisor).