Member Services Rep Full Time Day
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate (EEO, legal, etc). Also remove duplicated lines. Must not create Pay/Schedule/Benefits unless posting actually states them. The posting includes Benefits: list of benefits (Free uniforms, Health insurance, Opportunity for advancement, Paid time off, Training & development, Wellness resources, 401(k), 401(k) matching, Dental insurance). Also later "Why you should join Planet Fitness?" includes Medical, Dental, Vision Insurance, PTO, Free Black Card Membership, 401(K) and Roth Retirement Savings Plans, Healthcare and Dependent Care Flexible Spending Accounts, STD, LTD, Term Life Insurance and other benefits. So benefits content is present. Pay: Not mentioned explicitly. No salary. So we should NOT create Pay section. Schedule: The position description includes "Full Time Day (Monday-Friday 6a-12:30p)". That's schedule info. So we can include Schedule section with that detail. We need sections: About the role (maybe summary description), Responsibilities (essential duties), Requirements (maybe the bullet list of requirements like background check, CPR, Tanning, etc), Qualifications (required and preferred), Skills (maybe bilingual encouraged? Could be considered skill). But we need to only include sections if there is real specific content. Let's parse. Posting includes: - Position: Member Services Rep - Full Time Day (Monday-Friday 6a-12:30p) FLSA Status: Hourly Non-Exempt Reports to: Club Manager / Assistant Club Manager - Requirements: Day and Evening MSRs must submit to a National Sex Offender Registry search. Continued employment will be based on satisfactory outcome of the background check. Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. Must obtain Tanning Certification within time frame required by company. This position requires employee to work on-site - Then a paragraph: "We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply!" - Summary Description: description of role. - Essential Duties And Responsibilities: broken into categories: Customer Service, Sales & Membership Support, Front Desk Operations, Cleanliness & Maintenance. - Qualifications Required: list (Must be 18 year of age or older Ability to work onsite, this is not a remote position. Upbeat, professional and positive attitude and strong work ethic Reliable, punctual and dependable Professional, respectful, and solutions-oriented in member and employee interactions Commitment to cleanliness and creating a positive member experience Ability to learn and apply company cleaning practices, policies, and procedures. Ability to read and follow verbal and written instructions Obtain and maintain CPR/AED Certification within required timeframes. Obtain Tanning Certification within company required timeframes.) - Preferred: High school diploma or equivalent preferred Prior experience working in a club fitness setting Basic understanding of cleaning chemicals and safety standards - PHYSICAL DEMANDS AND WORKING ENVIRONMENT: environment, physical demands, vision/hearing, ADA. - Why you should join Planet Fitness? list of benefits. - Also earlier Benefits list. We need to avoid duplication. We'll combine benefits into one Benefits section. We need to avoid boilerplate: EEO, legal, E-Verify, franchise notes, etc. Remove those. We need to preserve all substantive info: that includes the schedule, FLSA status, reports to, maybe we can include that in About the role or a short paragraph. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a short paragraph with position details: FLSA Status, Reports to, etc. Probably under About the role. We need to use
for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We must not create sections with filler like "commensurate with experience". Not relevant.
Thus sections we will include:
- About the role (summary description + position details)
- Responsibilities (essential duties)
- Requirements (maybe the background check, CPR, Tanning, on-site)
- Qualifications (required and preferred)
- Skills (maybe bilingual encouraged? Could be considered skill; also ability to read/follow instructions, etc. But we might combine skills into Qualifications. However we need to decide if we need a Skills section. The posting mentions "BILINGUAL English/Spanish are encouraged to apply!" That's a skill/language. Also "Ability to learn and apply company cleaning practices..." etc. Could be considered skill. But we could put language under Skills. However we already have Qualifications required and preferred. Might be okay to not have a separate Skills section if content is thin. But we have bilingual encouragement; we could put that under Skills as a bullet list. Let's see if we have enough for Skills: bilingual, ability to read/follow instructions, ability to learn cleaning practices, etc. Those are more qualifications. Might be better to not create Skills section to avoid thin sections. The instruction: "Prefer a few substantive sections over many thin ones." So we can omit Skills if not enough substantive content. We'll include About the role, Responsibilities, Requirements, Qualifications, Benefits, Schedule. That's six sections.
Check if we have Schedule: we have "Full Time Day (Monday-Friday 6a-12:30p)". Also maybe FLSA status. We'll put schedule in its own section.
Now we need to ensure we don't repeat info. Let's extract content.
About the role: Should include summary description: "The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures." Also include the motivational paragraph: "We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply!" Also include position details: FLSA Status: Hourly Non-Exempt, Reports to: Club Manager / Assistant Club Manager. Could also include that it's Full Time Day (Monday-Friday 6a-12:30p) but that'll go in Schedule section.
We must not repeat job title. So fine.
Responsibilities: Essential Duties And Responsibilities broken into categories. We'll combine into a list of duties. Use
- for each duty. Could group by category but still list items.
Let's extract duties:
Customer Service:
- Greet members, prospective members and guests in a friendly, and professional manner.
- Create a positive club experience by providing outstanding customer service.
- Respond to member questions and concerns promptly and courteously.
- Assist members with account inquiries, changes, and billing questions.
Sales & Membership Support:
- Provide information about Planet Fitness memberships and amenities.
- Assist potential members with tours and sign-ups.
- Promote and explain current membership specials and upgrades (e.g., Black Card).
- Meet or exceed membership and customer service goals.
Front Desk Operations:
- Check members into the system using club’s POS system
- Answer phones professionally and efficiently
- Process new memberships, cancellations and payments accurately.
- Follow opening and closing procedures as assigned.
- Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
Cleanliness & Maintenance:
- Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
- Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
- Ensure weights are returned to appropriate rack area
- Regularly walk the floor to ensure the club remains clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
We'll list each as
- .
Requirements: The bullet list under "Requirements:" includes:
- Day and Evening MSRs must submit to a National Sex Offender Registry search.
- Continued employment will be based on satisfactory outcome of the background check.
- Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
- Must obtain Tanning Certification within time frame required by company.
- This position requires employee to work on-site
We'll list each as
- .
Qualifications: Required and Preferred.
Required list (some are run-on sentences). Let's break into items:
- Must be 18 year of age or older
- Ability to work onsite, this is not a remote position.
- Upbeat, professional and positive attitude and strong work ethic
- Reliable, punctual and dependable
- Professional, respectful, and solutions-oriented in member and employee interactions
- Commitment to cleanliness and creating a positive member experience
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions
- Obtain and maintain CPR/AED Certification within required timeframes.
- Obtain Tanning Certification within company required timeframes.
Preferred:
- High school diploma or equivalent preferred
- Prior experience working in a club fitness setting
- Basic understanding of cleaning chemicals and safety standards
We'll list required and preferred maybe as separate subheadings? But we only have
for section headings; we could embed or just list with notes. Simpler: make two lists with a preceding indicating Required and Preferred. That's okay.
Benefits: combine the two benefit lists.
First Benefits list: Free uniforms, Health insurance, Opportunity for advancement, Paid time off, Training & development, Wellness resources, 401(k), 401(k) matching, Dental insurance.
Second from "Why you should join Planet Fitness?": Medical, Dental, Vision Insurance, PTO – Paid Time Off, Free Black Card Membership, 401(K) and Roth Retirement Savings Plans, Healthcare and Dependent Care Flexible Spending Accounts, STD, LTD, Term Life Insurance and other benefits.
We need to avoid duplication: PTO appears twice; Dental appears twice; 401(k) appears twice; Health/Medical insurance similar. We'll combine unique items.
Let's compile unique benefits:
- Free uniforms
- Health insurance (or Medical insurance)
- Dental insurance
- Vision insurance
- Opportunity for advancement
- Paid time off (PTO)
- Training & development
- Wellness resources
- 401(k) (including matching)
- 401(k) matching (maybe separate but we can note matching)
- Free Black Card Membership
- Healthcare and Dependent Care Flexible Spending Accounts
- STD (Short Term Disability) insurance
- LTD (Long Term Disability) insurance
- Term Life Insurance
- Other benefits (maybe we can keep "other benefits" as generic but it's vague; maybe we drop as it's not specific). The instruction: do not include filler like "N/A". "Other benefits" is vague but still a benefit mention; we could keep but it's not specific. Might be okay but could be considered filler. Sa
for prose. We must not create sections with filler like "commensurate with experience". Not relevant. Thus sections we will include: - About the role (summary description + position details) - Responsibilities (essential duties) - Requirements (maybe the background check, CPR, Tanning, on-site) - Qualifications (required and preferred) - Skills (maybe bilingual encouraged? Could be considered skill; also ability to read/follow instructions, etc. But we might combine skills into Qualifications. However we need to decide if we need a Skills section. The posting mentions "BILINGUAL English/Spanish are encouraged to apply!" That's a skill/language. Also "Ability to learn and apply company cleaning practices..." etc. Could be considered skill. But we could put language under Skills. However we already have Qualifications required and preferred. Might be okay to not have a separate Skills section if content is thin. But we have bilingual encouragement; we could put that under Skills as a bullet list. Let's see if we have enough for Skills: bilingual, ability to read/follow instructions, ability to learn cleaning practices, etc. Those are more qualifications. Might be better to not create Skills section to avoid thin sections. The instruction: "Prefer a few substantive sections over many thin ones." So we can omit Skills if not enough substantive content. We'll include About the role, Responsibilities, Requirements, Qualifications, Benefits, Schedule. That's six sections. Check if we have Schedule: we have "Full Time Day (Monday-Friday 6a-12:30p)". Also maybe FLSA status. We'll put schedule in its own section. Now we need to ensure we don't repeat info. Let's extract content. About the role: Should include summary description: "The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures." Also include the motivational paragraph: "We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply!" Also include position details: FLSA Status: Hourly Non-Exempt, Reports to: Club Manager / Assistant Club Manager. Could also include that it's Full Time Day (Monday-Friday 6a-12:30p) but that'll go in Schedule section. We must not repeat job title. So fine. Responsibilities: Essential Duties And Responsibilities broken into categories. We'll combine into a list of duties. Use
- for each duty. Could group by category but still list items. Let's extract duties: Customer Service: - Greet members, prospective members and guests in a friendly, and professional manner. - Create a positive club experience by providing outstanding customer service. - Respond to member questions and concerns promptly and courteously. - Assist members with account inquiries, changes, and billing questions. Sales & Membership Support: - Provide information about Planet Fitness memberships and amenities. - Assist potential members with tours and sign-ups. - Promote and explain current membership specials and upgrades (e.g., Black Card). - Meet or exceed membership and customer service goals. Front Desk Operations: - Check members into the system using club’s POS system - Answer phones professionally and efficiently - Process new memberships, cancellations and payments accurately. - Follow opening and closing procedures as assigned. - Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise. Cleanliness & Maintenance: - Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift. - Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas. - Ensure weights are returned to appropriate rack area - Regularly walk the floor to ensure the club remains clean, organized, and safe. - Refill cleaning stations and supplies as needed. We'll list each as
- . Requirements: The bullet list under "Requirements:" includes: - Day and Evening MSRs must submit to a National Sex Offender Registry search. - Continued employment will be based on satisfactory outcome of the background check. - Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. - Must obtain Tanning Certification within time frame required by company. - This position requires employee to work on-site We'll list each as
- .
Qualifications: Required and Preferred.
Required list (some are run-on sentences). Let's break into items:
- Must be 18 year of age or older
- Ability to work onsite, this is not a remote position.
- Upbeat, professional and positive attitude and strong work ethic
- Reliable, punctual and dependable
- Professional, respectful, and solutions-oriented in member and employee interactions
- Commitment to cleanliness and creating a positive member experience
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions
- Obtain and maintain CPR/AED Certification within required timeframes.
- Obtain Tanning Certification within company required timeframes.
Preferred:
- High school diploma or equivalent preferred
- Prior experience working in a club fitness setting
- Basic understanding of cleaning chemicals and safety standards
We'll list required and preferred maybe as separate subheadings? But we only have
for section headings; we could embed or just list with notes. Simpler: make two
- lists with a preceding
indicating Required and Preferred. That's okay. Benefits: combine the two benefit lists. First Benefits list: Free uniforms, Health insurance, Opportunity for advancement, Paid time off, Training & development, Wellness resources, 401(k), 401(k) matching, Dental insurance. Second from "Why you should join Planet Fitness?": Medical, Dental, Vision Insurance, PTO – Paid Time Off, Free Black Card Membership, 401(K) and Roth Retirement Savings Plans, Healthcare and Dependent Care Flexible Spending Accounts, STD, LTD, Term Life Insurance and other benefits. We need to avoid duplication: PTO appears twice; Dental appears twice; 401(k) appears twice; Health/Medical insurance similar. We'll combine unique items. Let's compile unique benefits: - Free uniforms - Health insurance (or Medical insurance) - Dental insurance - Vision insurance - Opportunity for advancement - Paid time off (PTO) - Training & development - Wellness resources - 401(k) (including matching) - 401(k) matching (maybe separate but we can note matching) - Free Black Card Membership - Healthcare and Dependent Care Flexible Spending Accounts - STD (Short Term Disability) insurance - LTD (Long Term Disability) insurance - Term Life Insurance - Other benefits (maybe we can keep "other benefits" as generic but it's vague; maybe we drop as it's not specific). The instruction: do not include filler like "N/A". "Other benefits" is vague but still a benefit mention; we could keep but it's not specific. Might be okay but could be considered filler. Sa