Member Services Rep Floater

Requirements

• Submit to a National Sex Offender Registry search.
• Continue employment based on satisfactory outcome of background check.
• Obtain and maintain CPR/AED Certification within required time frames.
• Obtain Tanning Certification within required time frames.
• Work on-site.
• Commit to minimum of 16 hours per month.

Qualifications

• Must be 18 years of age or older.
• Upbeat, professional, and positive attitude and strong work ethic.
• Reliable, punctual, and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Ability to perform CPR and operate equipment as needed.

Essential Duties And Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Aid members with account inquiries, changes, and billing questions.
• Sell and promote Planet Fitness memberships and amenities.
• Meet or exceed membership and customer service goals.
• Operate front desk, including checking members into the system, answering phones, processing memberships, cancellations, and payments.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area.
• Refill cleaning stations and supplies as needed.