MEMBER SERVICES INTERN

Position Overview

An internship with Move United provides the opportunity to gain knowledge and professional experience in nonprofit management, membership operations, and adaptive sports programming while helping Move United lead a movement so that no one is left on the sidelines, and everyone gets in the game. The Member Services Intern will support the day-to-day operations of the Member Services department, gaining hands-on experience in member engagement, onboarding, communications, and program coordination. This role also supports the Warfighters program, giving the intern exposure to grant compliance, Veteran-focused programming, and event coordination for Warfighters across the country.

Responsibilities

• Manage and respond to membership-related inquiries, providing support by email and phone to individuals and organizations
• Support the onboarding process for new individual and group members
• Assist with engagement strategies, including resource building, Member Huddles (virtual communities), online forums, and webinars
• Update member organization listings on the Move United website
• Help maintain accurate member records across Salesforce, including data input and analysis
• Support the onboarding of Warfighters by processing Warfighter applications
• Assist with tracking grant deliverables and maintaining records to support program delivery and compliance
• Develop and distribute the monthly Warfighters newsletter and calendar of events
• Manage and respond to Warfighters-related inquiries, providing support by email and phone
• Support planning for the Winter Warfighters Calendar
• Help facilitate the PING golf program for Veterans
• Help support The Hartford Ski Spectacular Warfighter Learn to Ski/Snowboard Program

Internship Period

September - December (dates to be confirmed by Member Services). Other periods may be available upon request (please inquire).

Schedule

30-40 hours/week during Monday-Friday 9:00 am - 5:00 pm EST. Flexible hours to accommodate differing time zones are available. This internship is remote. A hybrid work environment is available for individuals who can work from the Rockville, MD HQ office.

Compensation

• $50 stipend per day
• Adaptive sports training and education
• Continuing Education Unit (CEU) credits available upon request

Intern Qualities

• Self-motivated
• Takes initiative
• Flexible and adaptable to change
• Organized with strong multi-tasking abilities
• Comfortable communicating with members and Veterans by phone and email
• Ability to work well in a remote team environment

Minimum Qualifications

• Background in the field, including formal education or equivalent experience (Preferred)
• Technologically proficient with experience using Microsoft 365 (Word, Excel, PowerPoint) and email/CRM platforms
• Effective communicator, comfortable using a range of communication tools
• Authorized to work in the U.S. and able to pass a background screening

Accepted Interns Will Be Required To

• Complete any training required for the internship
• Maintain weekly meetings with the supervisor
• Participate in a mid- and end-of-internship review
• Be responsible for completing the necessary paperwork, if seeking college credit