MEMBER SERVICES & EVENTS COORDINATOR

About the role

The Member Services and Events Coordinator takes ownership of the day-to-day execution of all Member social events at Fisher Island Club and is accountable for executing each event on-site. This individual should have proven event-planning experience and knowledge of food and beverage operations. They are self-confident, creative, extremely organized, resourceful, energetic, detail-oriented, and able to multitask. Additionally, this individual must be a professional with impeccable integrity and unquestionable ethical and moral standards. They must also possess the ability to work with highly demanding patrons with grace and charisma.

Responsibilities

• Owns the day-to-day execution of Membership social events and activities, taking the strategic plans set by the Member Services & Events Manager and driving them to completion on-site to ensure that the highest standards of service, quality, and cost goals are met
• Takes full ownership of organizing each venue and ensuring it is appropriately set (décor, table assignments, food & beverage, entertainment, etc.)
• Accurately completes all administrative details associated with events, including requests for vendor agreements and certificates of insurance, purchase orders, check requests, and proper follow-up on the completion of the aforementioned.
• Books event spaces and creates banquet event orders (BEO) according to each function
• Independently owns the project management of each event’s day-to-day timeline, ensuring execution stays on track and keeping the Member Services & Events Manager informed on progress against the overall strategic plan
• Keeps track of the inventory of all event props, including rented items and off-island storage
• Submits communication requests to the Communications Manager for special materials required
• Creates events on the Club app, monitors the reservation count, and assists with the deployment of mass emails
• Creates, prepares, and distributes event overviews and supporting documents for all Holiday events
• Collects event data to help track all relevant KPIs, such as Member comments, number of participants, number of RSVPs, and any additional information for post-event reports and internal tracking purposes.
• Monitors holiday reservation Excel sheets and provides confirmation calls to ensure the most accurate attendance management for major events
• Maintains current, accurate, and complete files on all events in the shared drive
• Communicates with the Membership Assistants to ensure they are updated on all pertinent information regarding the status of event details
• Performs other duties as assigned

Requirements

• Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills
• Proactive, action-oriented, adaptable, and innovative approach to planning
• Ability to work effectively in collaboration with diverse groups of people
• Passion, idealism