Member Services Director, on-site

Position Purpose

Provides leadership, oversight, and strategic direction for multiple service center locations. This role is responsible for member experience, sales performance, operational excellence, and staff development, ensuring service centers operate in compliance with credit union policies, procedures, and regulatory requirements while achieving growth and service goals.

About the role

Not specified.

Responsibilities

• Provides leadership, oversight, and strategic direction for multiple service center locations.
• Ensures member experience is exceptional.
• Manages sales performance to achieve growth and service goals.
• Maintains operational excellence across all service center locations.
• Develops and trains staff to ensure high levels of customer satisfaction and service delivery.
• Ensures service centers comply with credit union policies, procedures, and regulatory requirements.

Requirements

Not specified.

Qualifications

Not specified.

Skills

Not specified.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.