Member Services Director, on-site

About the role

Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community and financial wellbeing. Our way of life is centered on being Trustworthy, Friendly, and Reliable. U1 Purpose: Working together on your journey to financial empowerment. U1 Mission: Where U Come 1st! U1 Vision: Beyond What You Expect

Position Purpose

Provides leadership, oversight, and strategic direction for multiple service center locations. This role is responsible for member experience, sales performance, operational excellence, and staff development, ensuring service centers operate in compliance with credit union policies, procedures, and regulatory requirements while achieving growth and service goals.

Qualifications

• Education/Certification:
  • High school diploma or equivalent
  • Bachelor's degree in business, finance, or related field (or equivalent experience) is preferred
  • Current with Nationwide Multistate Licensing System & Registry (NMLS) or the ability to acquire the within 120 days of employment
• Experience Required:
  • Five years of related progressive experience, preferably in a financial environment
  • Three years of branch or multi-branch management experience