Member Services Director, on-site

Position Purpose

Provides leadership, oversight, and strategic direction for multiple service center locations. This role is responsible for member experience, sales performance, operational excellence, and staff development, ensuring service centers operate in compliance with credit union policies, procedures, and regulatory requirements while achieving growth and service goals.

Qualifications

Education/Certification:

• High school diploma or equivalent
• Bachelor's degree in business, finance, or related field (or equivalent experience) is preferred
• Current with Nationwide Multistate Licensing System & Registry (NMLS) or the ability to acquire within 120 days of employment

Experience Required:

• Five years of related progressive experience, preferably in a financial environment
• Three years of branch or multi-branch management experience