Member Services Associate - Soccer

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and serve members and guests
• Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors
• Handle and solve member concerns
• Answer the telephone in a prompt, courteous manner – three ring rule applies No one left “on hold” for more than 30 seconds without personal contact
• Provide all needed information on phone messages taken and give correct information to callers
• Member sign-up and program registration all done correctly and in a timely manner
• Enter receipt information correctly for membership and programs
• Be accountable for all money collected during your shift. Money and receipt total should match
• Perform routine filing and copying as needed
• Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag. (shorts and skirts of moderate length, no blue jeans)
• Understand and be able to apply emergency procedures
• Prepare fields for games, practices, and other activities going on at the facility
• Referee our U4/U6 soccer programs when needed
• Work concessions during programs and events
• Must be available for Events/Tournaments held at the Soccer Complex
• Opens and closes center as necessary. Ensures that building is empty and secured when closing at night
• Must be able to work flexible hours including some weekends

Qualifications

• High school diploma or equivalent minimum, degree pursuit/currently employed in service industry preferred
• Effective verbal communication skills required
• Basic knowledge and use of computers
• High degree of accuracy with provided information
• Multi-task oriented
• Certifications and Trainings: CPR, First Aid, AED or within 30 days YMCA Safety Trainings