Member Services Associate, Norman YMCA

Position Description

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.

Duties and Responsibilities

• Maintain current in CPRPR/AED/O2 and First Aid, renewed annually.
• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.

Acceptance and Demonstration of Character Values

• Caring
• Honesty
• Respect
• Responsibility

Other Duties

• Attend Scheduled Staff Meetings.
• Stay off all personal electronic items; cell phones, iPads, etc.

Relationship Development

• Develop meaningful and sustainable relationships with members, donors and volunteers.

Requirements

• Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.

Pay

Starting at $10.00 per hour