Member Services Associate I

About the role

The Member Services Associate I is responsible for delivering excellent service to all members, guests, and program participants, responding to member and guest needs, and promoting memberships and programs at the YMCA of Greenville, a dynamic and rapidly growing association focused on youth development, healthy living, and social responsibility.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships and programs; provides information about facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Registers and receipts monies for memberships and program participants.
• Utilizes Y computers with skill and proficiency.
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.
• Adheres to policies related to boundaries with consumers.
• Attends/completes required abuse risk management training.
• Adheres to procedures related to managing high-risk activities and supervising consumers.
• Follows mandated reporting requirements.
• Adheres to job-specific abuse risk management responsibilities (e.g., Front Desk Personnel: ensures consumers are properly signed in and out, ensures only authorized adults are allowed in the facility, etc.).

Requirements

• High School diploma.
• At least three months or more of customer service/public relations experience.
• Detail-oriented with strong organizational skills and the ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Enthusiasm and excellent customer service skills.
• Excellent communication skills.
• Intermediate to advanced computer skills.
• Requires CPR/First Aid, Blood Borne Pathogen, and Child Abuse Prevention training within the first 30 days of employment.

Benefits

• Instant access to earned wages before payday ("Work Today, Get Paid Today").
• Free individual Y membership, with a 75% discount on upgraded memberships.
• 50% discount on programs, including Childcare, Sports, Personal Training, and Aquatics.
• 12% Retirement Contribution, once fully vested.
• 403b Retirement Savings Plan.

About the YMCA of Greenville

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are:

• Welcoming: We are open to all. We are a place where you can belong and become.
• Genuine: We value you and embrace your individuality.
• Hopeful: We believe in you and your potential to become a catalyst in the world.
• Nurturing: We support you in your journey to develop your full potential.
• Determined: Above all else, we are on a relentless quest to make our community stronger beginning with you.