Member Services and Communications Director

About the Role

The Member Services and Communications Director serves as the administrator of the social media communications and networking sites approved by the North Dakota Association of REALTORS® (NDAR). This role is responsible for the effective management of social media communications in accordance with the Association’s Social Media Policy and the Employee Policy on E-Communications. The director also administers membership programs, oversees the creation and distribution of the quarterly NDAR REALTOR® Newsletter and the monthly State News Email Newsletter (The REALTOR® Report), and maintains the NDAR Website.

Responsibilities

• Member Services
  • Coordinates the quarterly ND REALTOR® Newsletter with the Admin Assistant.
  • Coordinates the creation of the monthly State E-Newsletter, The REALTOR® Report.
  • Develops effective membership services programs/benefits and supervises their implementation.
  • Develops and disseminates NDAR member benefits information and welcome letters to new REALTOR® members.
  • Administers and maintains the NDAR Website on an as-needed basis.
  • Develops brochures, programs, and other marketing materials for meetings, seminars, and conventions.
  • Administers member affinity programs.
  • Keeps social media outlets used by NDAR updated.
  • Conducts member surveys as needed to identify member needs.
• General Responsibilities
  • Assists, serves, and cooperates with the CEO, President, officers, directors, and chairs of committees and task forces.
  • Assists the CEO in planning and coordinating meetings of NDAR Committees, Task Forces, Board of Directors, and General Membership, including securing facilities, formulating agendas, distributing meeting notices, packets, and minutes.
  • Responsible for maintaining office equipment and supplies.
  • Monitors continuing education programs and travels as needed.
  • Maintains working relationships with local boards and associations, other state associations, the National Association of REALTORS®, and other real estate-related interest groups (e.g., ND Real Estate Commission, ND Housing Finance Agency, ND Homebuilders Association).
  • Maintains effective internal and external public relations pertaining to assigned duties.
  • Provides a high level of customer service through general knowledge in all aspects of the Association.
  • Participates in State and National activities and programs within the limits of the association’s budget.
  • Maintains and purges office files according to the Record Retention Schedule.
  • Shares responsibility for answering phones with the Assistant.
  • Must be an effective organizer with the ability to recognize priorities and follow through with minimal supervision.
  • Must relate and communicate effectively with the public and General Membership, displaying a helpful and courteous attitude.
• Statewide Forms Library
  • Maintains the Association’s Statewide Forms Library.
  • Works with the Statewide Forms Committee to keep existing forms up to date and create new forms as requested by membership and approved by the committee.
  • Manages the forms@ndrealtors.com inbox, including responding to questions and processing Statewide Forms Requests.
  • Operates as liaison between the Association and third-party platforms that host the Statewide Forms (e.g., TransactionDesk, zipForms).
  • Creates fillable PDF and watermarked PDF versions of all forms to be posted on the NDAR Member’s Only website.
• REALTOR® Convention of the Dakotas
  • On years NDAR hosts the convention (every other year, even years only), operates as the assigned staff person for the convention.
  • Serves as staff liaison for all convention planning committees.
  • Works closely with convention chair/co-chairs to coordinate activities of planning committees.
  • Executes plans of committees, including completing contracts and planning events with host location(s).
  • Helps with recruitment of sponsors and ensures they receive full benefits of their sponsorship level.
  • Plans and executes the RPAC Reception in partnership with the CEO and South Dakota REALTORS® staff.
  • Works with educators, speakers, entertainers, and NAR representatives to plan their visit, classes, presentations, or performances.
  • Provides onsite support during the week of convention to ensure all events run smoothly.
• Professional Standards
  • Operates as the “Professional Standards Administrator,” responsible for the administration of all professional standards processes.
  • Completes Professional Standards Training through NAR.
  • Fields phone calls from members and the public with concerns or complaints.
  • Distributes packets for information on filing an ethics complaint and/or an arbitration request.
  • Processes ethics complaints and/or arbitration requests according to the timelines and instructions set in NAR’s Code of Ethics and Arbitration Manual.
  • Coordinates and hosts hearings (in-person, hybrid, or virtual), working with complainant(s), respondent(s), and hearing panel chair/members to schedule.
  • Provides administrative support during hearings and records the hearing panel’s findings of fact.
  • Manages thorough files on all cases and maintains confidentiality.