Member Service Supervisor

Full-time, fully on-site at the Fairview Heights, IL Branch.

About the Role

Member Service Supervisors are responsible for running an efficient, operationally sound teller line. This includes completing monthly reports, balancing and processing transactions in an accurate, timely manner. They educate their team members as well as SCU members about SCU products and services. Coaching and development of the teller line staff, with guidance from the Branch Manager, is key.

Responsibilities

• Develops schedules and ensures assistance to tellers is available at all times to provide an adequate level of teller service to members.
• Daily, ensures all teller transactions (cash, checks, other forms of funds) and ATM machines are balanced, reconciled, encoded, and appropriate clearing deposits made to the Federal Reserve.
• Investigates member concerns, researches and finalizes a resolution.
• Ensures we are meeting expectations with member service satisfaction results.
• Trains tellers in practices and procedures, including hold-up and robbery, regulatory compliance (i.e. Regulation CC) and credit union philosophy.
• Trains tellers on SCU Products and Services and acts as a mentor and coach to assist tellers with meeting cross sales goals.

Requirements

• High school diploma or equivalent
• Minimum two years of diversified experience working in a retail sales or financial services environment
• Personal computer experience to include Microsoft Office products

Skills

• Energized by creating meaningful connections and delivering strategic solutions
• Stays focused under pressure and prioritizes precision in work
• Takes initiative, owns projects, and consistently aims for high-quality results
• Looking to build a long-term career where skills can grow and evolve

Benefits

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short-Term Disability, including maternity leave
• Tuition reimbursement program
• “Dress for your day” policy
• Career advancement opportunities
• Supportive, team-oriented culture

Schedule

Monday–Friday; Saturday rotation as scheduled