Member Service Staff - Enterprise YMCA

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
• Handle and solve member concerns.
• Answer the telephone in a prompt, courteous manner – three ring rule applies. No one left “on hold” for more than 30 seconds without personal contact.
• Provide all needed information on phone messages taken and give correct information to callers.
• Member sign-up and program registration all done correctly and in a timely manner.
• Enter receipt information correctly for membership and programs.
• Be accountable for all money collected during your shift. Money and receipt total should match.
• Perform routine filing and copying as needed.
• Perform facility access control duties by scanning member’s cards and entering visitors in the computer program.
• Maintain clean and professional appearance for self and facility. Wear staff shirt. Wear nametag. (shorts and skirts of moderate length, no blue jeans).
• Understand and be able to apply emergency procedures.
• Open and/or secure building at the close of business as necessary.

Qualifications

• Must be at least 18 years old.
• Must be multi-task oriented.
• Basic use and knowledge of computers.

Benefits

• YMCA Membership
• Program Discounts
• 12% Employer Funded Retirement Plan (once eligible)
• Optional 403B Retirement Savings Account
• Professional Development Opportunities and Trainings