MEMBER SERVICE SPECIALIST - CC

Major Job Responsibilities

• Provide friendly, courteous, prompt and professional service to all guests within the facility.
• Inform guests about, and provide accurate information regarding facility services, programs, schedules, costs, membership, policies and all other current events happening at Greater Midland.
• Lead quality building tours and assist members and guests with navigating the facility at times escorting for superior member experience.
• Complete any required paperwork accurately, including, but not limited to, membership applications, activity registrations and timecards.
• Process memberships and program registrations and take payments for various items/activities.
• Input applicable information into system and reconcile with bank deposit accurately at end of day.
• Deliver superior telephone service by ensuring calls are routed correctly and timely, and answer inquiries effectively.
• Listen and facilitate closure to guests concerns.
• Facilitate and respond to emergency situations via emergency action plans.
• Maintain a clean and organized work environment.
• Consistently demonstrate behaviors aligned with Greater Midland’s Values.

Qualification Requirements

• Must be 18 years or older; high school diploma or equivalent GED
• Strong interpersonal skills with ability to work independently to multitask in a fast-paced environment
• Basic math and computer skills
• Must be able to pass an ICHAT background check
• CPR/First Aid preferred
• 1-year minimum experience in customer service-related work preferred

Physical Requirements

• Regular communication and contact with employees and members.
• Repetitive keyboard activity and sitting or standing at a computer workstation for 4+ consecutive hours;
• Bending and stooping for paperwork filing;
• Walking for 20+ minutes consecutively multiple times during 4+ hours;
• Walking up and down stairs;
• Able to work 3+ hours independently without additional team, support, or supervision;
• Lifting and/or moving up to 20 pounds may be required of this position.