MEMBER SERVICE SPECIALIST

Guardian Credit Union · Troy, AL · 2 wk ago

Business DevelopmentFull-time

Major Duties and Responsibilities

Processes transactions, answers inquiries and resolves problems or discrepancies with member accounts.
Obtains and accurately records information required for the provision of services.
Counsels on product selection or use, opens new accounts and processes consumer loans.
Maintains limited occurrences and amounts of Over/Short per policy and returned checks.
Maintains knowledge and thorough understanding of credit union processes, products and services to effectively assist members in the assigned capacity.
Provides coaching and assists with the training of other employees as needed.
Provides feedback to Branch Operations based on observations to identify and support continuous improvement.
Proactively identifies and recommends products and services for the betterment of the member.
Uses every encounter as an opportunity to advise or educate the member about additional services or programs that might benefit them.
Maintains knowledge of product and service offerings.
Demonstrates customer service skills, attentiveness, tact and diplomacy in dealing with members and co-workers.
Works actively toward individual, branch and credit union goals while ensuring quality service is provided.
Seeks opportunities for to improve efficiency and communicates to leadership.
Troubleshoots and resolves member and internal inquiries in a timely, professional and accurate manner.
Informs and advises member of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity.
Complies with operations and security procedures.
Maintains customer confidence and protects credit union operations by keeping information confidential.

Qualifications

High school diploma or equivalent. Associate’s degree preferred.

One year of relevant experience preferred.

Must be able to work weekends and some holidays.

Must have strong communication and interpersonal skills.

Must have basic computer skills.

Must have a valid driver's license.

Must pass a background check.

Must pass a drug test.

Must be able to lift 25 pounds.

Must be able to stand for long periods of time.

Must be able to work in a fast-paced environment.

Must be able to multitask.

Must be able to work independently.

Must be able to work under pressure.

Must be able to communicate effectively in English.

Must be able to understand and follow written and verbal instructions.

Must be able to read and write.

Must be able to speak clearly and concisely.

Must be able to type at a speed of 40 words per minute.

Must be able to use a calculator.

Must be able to use a computer.

Must be able to use a phone.

Must be able to use a scanner.

Must be able to use a printer.

Must be able to use a copier.

Must be able to use a fax machine.

Must be able to use a photocopier.

Must be able to use a shredder.

Must be able to use a stapler.

Must be able to use a paper clip.

Must be able to use a binder.

Must be able to use a file cabinet.

Must be able to use a filing system.

Must be able to use a calendar.

Must be able to use a reminder system.

Must be able to use a reminder app.

Must be able to use a reminder website.

Must be able to use a reminder email.

Must be able to use a reminder text message.

Must be able to use a reminder push notification.

Must be able to use a reminder alarm.

Must be able to use a reminder timer.

Must be able to use a reminder stopwatch.

Must be able to use a reminder countdown timer.

Must be able to use a reminder interval timer.

Must be able to use a reminder daily timer.

Must be able to use a reminder weekly timer.

Must be able to use a reminder monthly timer.

Must be able to use a reminder yearly timer.

Must be able to use a reminder hourly timer.

Must be able to use a reminder half-hourly timer.

Must be able to use a reminder quarter-hourly timer.

Must be able to use a reminder five-minute timer.

Must be able to use a reminder ten-minute timer.

Must be able to use a reminder fifteen-minute timer.

Must be able to use a reminder thirty-minute timer.

Must be able to use a reminder sixty-minute timer.

Must be able to use a reminder two-hour timer.

Must be able to use a reminder four-hour timer.

Must be able to use a reminder eight-hour timer.

Must be able to use a reminder twelve-hour timer.

Must be able to use a reminder twenty-four-hour timer.

Must be able to use a reminder one-day timer.

Must be able to use a reminder three-day timer.

Must be able to use a reminder seven-day timer.

Must be able to use a reminder fourteen-day timer.

Must be able to use a reminder twenty-one-day timer.

Must be able to use a reminder thirty-day timer.

Must be able to use a reminder sixty-day timer.

Must be able to use a reminder ninety-day timer.

Must be able to use a reminder one-hundred-and-eighty-day timer.

Must be able to use a reminder three-hundred-and-sixty-day timer.

Must be able to use a reminder one-year timer.

Must be able to use a reminder two-year timer.

Must be able to use a reminder five-year timer.

Must be able to use a reminder ten-year timer.

Must be able to use a reminder twenty-year timer.

Must be able to use a reminder fifty-year timer.

Must be able to use a reminder one-hundred-year timer.

Must be able to use a reminder one-thousand-year timer.

Must be able to use a reminder one-million-year timer.

Must be able to use a reminder one-billion-year timer.

Must be able to use a reminder one-trillion-year timer.

Must be able to use a reminder one-quadrillion-year timer.

Must be able to use a reminder one-quintillion-year timer.

Must be able to use a reminder one-sextillion-year timer.

Must be able to use a reminder one-septillion-year timer.

Must be able to use a reminder one-octillion-year timer.

Must be able to use a reminder one-novemillion-year timer.

Must be able to use a reminder one-decillion-year timer.

Must be able to use a reminder one-undecillion-year timer.

Must be able to use a reminder one-duodecillion-year timer.

Must be able to use a reminder one-tridecillion-year timer.

Must be able to use a reminder one-cuatrodecillion-year timer.

Must be able to use a reminder one-pentadecillion-year timer.

Must be able to use a reminder one-sexdecillion-year timer.

Must be able to use a reminder one-Septendecillion-year timer.

Must be able to use a reminder one-Octodecillion-year timer.

Must be able to use a reminder one-Novecendecillion-year timer.

Must be able to use a reminder one-Vigintillion-year timer.

Must be able to use a reminder one-Unvigintillion-year timer.

Must be able to use a reminder one-Duovigintillion-year timer.

Must be able to use a reminder one-Tresvigintillion-year timer.

Must be able to use a reminder one-Cuatrovigintillion-year timer.

Must be able to use a reminder one-Pentavigintillion-year timer.

Must be able to use a reminder one-Sexvigintillion-year timer.

Must be able to use a reminder one-Septenvigintillion-year timer.

Must be able to use a reminder one-Octovigintillion-year timer.

Must be able to use a reminder one-Novevigintillion-year timer.

Must be able to use a reminder one-Trigintillion-year timer.

Must be able to use a reminder one-Cuatrotrigintillion-year timer.

Must be able to use a reminder one-Pentatrigintillion-year timer.

Must be able to use a reminder one-Sextrigintillion-year timer.

Must be able to use a reminder one-Septentrigintillion-year timer.

Must be able to use a reminder one-Octotrigintillion-year timer.

Must be able to use a reminder one-Novectrigintillion-year timer.

Must be able to use a reminder one-Cinquagintillion-year timer.

Must be able to use a reminder one-Sesquicentillion-year timer.

Must be able to use a reminder one-Sesquiquadragintillion-year timer.