Member Service Representative-Teller

What You'll Do

• Welcome members and provide exceptional service in person, by phone, and electronically
• Process deposits, withdrawals, loan payments, transfers, and other financial transactions accurately and efficiently
• Aid members with account inquiries, products, services, and digital banking solutions
• Open new accounts and maintain member records with accuracy and confidentiality
• Support members with online banking, debit cards, and account access needs
• Balance your cash drawer and daily transactions while researching and resolving discrepancies
• Identify opportunities to recommend products and services that may benefit members
• Maintain accurate records while adhering to credit union policies, procedures, and regulatory requirements
• Contribute to a positive team environment focused on service, teamwork, and member satisfaction

What We're Looking For

• Previous cash handling, customer service, retail banking, credit union, or financial institution experience preferred
• Experience working in a service-focused environment preferred
• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Excellent attention to detail and accuracy
• Ability to multitask and prioritize responsibilities effectively
• Strong problem-solving and member service skills
• Proficiency with computers and technology
• Ability to maintain confidentiality and professionalism
• Commitment to teamwork and continuous learning

Benefits

• Retirement savings plan with employer match (eligibility requirements apply)
• Employee Assistance Program (EAP)
• Professional development and training opportunities
• Employee wellness and recognition programs
• Opportunities for career growth within the organization

Schedule

• Part-Time Position
• Flexible schedule based on branch needs
• Approximately 20–29 hours per week