Member Service Representative (Part Time 30 hrs/wk M-F)

About the role

TowneBank embraces a hometown banking philosophy where family members, directors, and employees actively volunteer, serve on numerous boards, and donate their time and talents to local organizations. The bank is committed to providing exquisite service to members, delivering reasonable returns to shareholders, and promoting the social, cultural, and economic well‑being of the community.

Responsibilities

• Handle monetary transactions for members, enter them in the bank’s software programs, and provide receipts.
• Follow the bank’s security guidelines on a daily basis.
• Stay abreast of the bank’s check‑cashing policies, procedures, and federal laws to verify checks and cash, and examine documents for essential elements.
• Review member accounts to make appropriate decisions regarding requested transactions.
• Accurately keep the cash drawer in balance each day.
• Promote TowneBank and its products and services.
• Provide exquisite service to members in person, on the phone, or by email.
• Display a professional appearance and behavior.
• Handle other branch duties as assigned.
• Obey all applicable federal laws, rules, and regulations relating to Anti‑Money Laundering (AML), including the Bank Secrecy Act (BSA).

Minimum required skills and competencies

• One year cash‑handling and customer‑service experience with a single employer and/or six months bank teller experience.
• Work experience using basic computer skills, including Outlook, Excel, Word, and other Microsoft applications; experience with bank software programs is a plus.
• Flexibility to learn and grow as new systems or processes emerge.
• Experience operating a cash register with the ability to keep the cash drawer in balance daily.
• Ability to accurately process monetary transactions in a timely fashion.
• Proven ability to provide excellent member service in person, on the phone, and by email.
• Ability to work as an integral and reliable team player.
• Dependability, punctuality, and the ability to keep unplanned absences to a minimum.

Physical requirements

• Express or exchange ideas verbally and via email.
• Exert up to 50 pounds of force occasionally, use arms and legs, and sit most of the time.
• Maintain close visual acuity for tasks such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.

Pay

The expected compensation range for an MSR I is $20.00 per hour to $23.50 per hour. The good‑faith compensation ranges are based on the role, market, budget, internal equity, and candidate qualifications.