Member Service Representative III
Brief Description
Lighthouse Credit Union believes all individuals are considered leaders, fostering a culture of continuous growth and agile leadership. The credit union is committed to embracing change, nurturing leadership talent, and aligning performance management practices with its vision of fostering a resilient and forward-thinking organization.
Leadership Competencies
- Demonstrates Interpersonal Awareness & Skills
- Embraces Change & Learning
- Utilizes Critical & Creative Thinking
- Takes Personal Ownership
Position Summary
Under moderate to minimal supervision of management, the Member Service Representative III focuses on identifying needs to enrich members' lives. They primarily meet member needs through residential lending, mortgages, and consumer loans while proactively offering additional products and services. As needed, they conduct routine transactions such as deposits, withdrawals, and payments.
Essential Functions & Responsibilities
- Prepares and disburses loans within lending limits and credit union guidelines, with a focus on home equity loans/lines and mortgages.
- Fulfills member requests by providing outstanding services, problem resolution, and needs-based selling, completing the full process from application to closing for all residential lending, including mortgages, while cross-selling additional products.
- Participates in branch sales activities such as CUDL calls, member outreach, and completes any cross-sell opportunities referred by staff.
- Accurately and efficiently processes deposits, payments, withdrawals, cash checks, wires, fraud packets, etc., in accordance with established policies and procedures, as needed.
- Balances cash drawer/TCR and manages all transactions with accuracy and courtesy while maintaining privacy and security.
- Demonstrates openness and willingness to switch between member service and teller functions as needs arise.
- Follows and adheres to the Credit Union's policy regarding attendance and punctuality.
JOB SPECIFICATIONS
- Goal-oriented, sales-focused, and driven for results.
- Effective communicator, engaging with members and building relationships regarding product and services.
- Ability to prioritize tasks and demonstrate close attention to detail.
- Courtesy, tact, and diplomacy.
- Working knowledge of Microsoft Office products.
- Frequent interactions with the public.
Education, Training & Experience
- High school diploma or equivalent.
- 5+ years of similar related experience as a teller, cashier, or in a member/customer service role.
- Previous sales and lending experience preferred.
Work Arrangement
The working arrangement for this position is fully onsite. No alternative working arrangement is available.
Retail Benefits That Work For You
- Student Loan & Tuition Assistance
- Employee Loan Discounts
- Weekly Paychecks
- 401(k) with Employer Match & Profit Sharing
- Comprehensive Medical, Dental & Vision Plans
- HSA/FSA Options
- Discounted Pet Insurance
- Employee Assistance Program (EAP)
- Lighthouse Leave Program
- Volunteer Time Off (VTO)
- PTO + Paid Federal Holidays
- Balanced Schedule
- Retail Sales Incentive Program
- Engagement Groups
- Ongoing Training & Career Growth
- Annual Summit & Team Outings