Member Service Representative II (Credit Union Teller)

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where you can make a difference in people's lives? If so, we're looking for you to join our dedicated team in our Bennington, VT Branch!

About the role

The Member Service Representative II role is a retail service position responsible for providing a world-class member experience to both credit union members and co-workers. Performs a broad variety of transactional duties to serve members promptly and professionally while representing the credit union in a friendly, courteous, and professional manner with a high degree of accuracy. In addition to demonstrating a high level of proficiency, the duties of the Member Services Representative II position will progress in phases. After developing a strong foundation of branch basics, a successful Member Services Representative II will continue to demonstrate their knowledge and proficiency by learning new functions and growing as a leader and role model.

Responsibilities

• Deliver a world-class member experience by building rapport, earning trust, and servicing member needs accurately, efficiently, and professionally.
• Perform a full range of teller and member service transactions, including deposits, withdrawals, transfers, loan payments, account maintenance, wire transfers, and fraud-related support.
• Open and service new accounts with a high level of accuracy and confidence, ensuring proper documentation and follow-up.
• Proactively engage members in meaningful conversations to identify financial needs and recommend appropriate solutions that support their financial goals.
• Maintain strong cash handling practices and operational controls, balancing drawers daily and resolving discrepancies promptly.
• Assist with branch operations including opening and closing procedures, alarms, night drop processing, ATM/ITM servicing, and workstation organization.
• Ensure compliance with all credit union policies, procedures, and regulatory requirements, including BSA and AML standards.
• Maintain an up-to-date and comprehensive knowledge of all credit union products and services.
• Demonstrate professionalism, teamwork, and a commitment to providing excellent service in every interaction.
• Establish and maintain effective coordination and working relationships with employees across departments and branches.
• Must maintain reliable and predictable attendance.
• All other duties as assigned.

Requirements

• A high school diploma or equivalent is required.
• Cash handling experience is required.
• Previous experience working in a financial institution, retail, or customer service role preferred.

Skills

• High-energy, adaptable, and team-oriented mindset.
• Strong relationship-building and communication skills.
• Problem-solving and organizational skills.
• Excellent attention to detail.
• Proficiency in basic math and computer applications.
• High level of integrity and professionalism.

Physical Requirements

• This position requires standing for long periods of time and working primarily at a workstation or desk in an open office environment.
• Daily tasks include extensive use of a computer performing standard keyboard functions, requiring repeated motion.
• Some light lifting.
• Occasional lifting/carrying of bags of coin up to 50 lbs.

Work Environment

Professional banking environment.

Benefits

• Paid time off in addition to paid federal holidays.
• Medical, dental, and vision benefits to employees who regularly work 24+ hours a week.
• 401k match.
• Ongoing training opportunities.
• 8 hours of volunteer time with an organization important to you.
• Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25), and fresh local foods (up to $25 on a seasonal basis).

Pay

Starting pay: $23.50 per hour. May be eligible for variable incentive plan.