Member Service Representative (Full-Time) – Poulsbo

About the role

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and functional independence in the role.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross‑service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem‑solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high‑production and changing environment.
• Experience navigating multiple systems efficiently and adapting to evolving technologies.
• Effective skill exercising sound judgment and making informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures.
• Experience in customer service, preferably in banking or a financial institution.

Additional Information

• Hours: Available Monday – Saturday, hours based on business needs.
• Location: 21553 Olhava Way NW Suite 103, Poulsbo, Washington 98370. May require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
• Candidates who complete an application will receive a required online assessment via email; completion is critical for consideration.
• For technical issues with the assessment, contact Infor assessment support at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides a meaningful career experience with a culture that is energized, engaged, and committed. The organization offers highly competitive pay and generous benefits and perks. Recognitions include:

• FORTUNE 100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
• People® Companies That Care 2025
• Newsweek Most Trustworthy Companies in America 2026
• Military Times Best for Vets Employers 2025
• Forbes® America’s Best Large Employers 2026
• Forbes® America’s Best Employers for New Grads 2025
• Forbes® America’s Best Employers for Tech Workers 2025
• RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• Handshake Early Talent Award 2026
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026