Member Service Representative - French Creek YMCA

About the role

At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community. Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities. The Member Service Representative is responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with customers and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.

Responsibilities

• Perform multiple tasks in diverse situations.
• Process payments and maintain balanced cash drawer and receipting according to procedures.
• Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during shift.
• Apply working knowledge of DAXKO system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
• Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
• Ensure maintenance of all member resource information at front desk.
• Maintain neat, clean and professional appearance of front desk and lobby areas.
• Attend all required trainings and staff meetings.
• Greet members / visitors according to YMCA guidelines.
• Track equipment loaned to members / visitors during visits.
• Conduct member / program participant surveys as required.
• Promote and support membership sales by following member sales process.
• Provide tours to perspective members as needed.
• Maintain a working knowledge of current programming, branch events, memberships, scholarships, fundraisers, pricing and other association events.
• Answer telephones, respond to inquires and forward messages according to YMCA member / customer service guidelines.
• Follow association Access Control guidelines.
• Responsible for retail sales.
• Be visibly involved with members, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA’s core values of caring, honest, respect and responsibility.
• Follow all established policies and procedures, including but not limited to, safety practices and personnel policies.
• Participate in and support association events and fundraising activities.
• Secure required trainings and/or certifications necessary for the position.
• Other duties as assigned.

Qualifications

Education:

• High School Diploma or GED preferred.
• Minimum two years high school and 16 years old.

Experience:

• Cash management experience.
• Computer and keyboarding experience