Member Service Representative, Framingham, Full-Time, Onsite

About the role

Contribute to DCU's Success Sharing and business goals by identifying members' needs, providing service excellence, and helping members achieve their financial goals.

Responsibilities

• Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross-sell appropriate products and services, make qualified referrals, and achieve assigned sales goals.
• Understand and explain all DCU products and services.
• Open new memberships, accounts, and loans utilizing established guidelines and self-service options, and conduct Notary Public services.
• Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met, and verify the integrity of documents prior to conducting loan closings.
• Accurately process teller transactions, assist with end-of-day balancing, Instant Issuance, and ATM balancing.
• Conduct audits of all membership applications, account maintenance forms, new account applications, and completed loan files.
• Adhere to all DCU policies and procedures, including security compliance and guidelines intended to limit risk exposure to fraud and losses.
• Provide coverage in other DCU areas such as branches, the Information Center, or support departments as needed.
• Continuously identify and submit efficiency and process improvement ideas.
• Perform other job-related duties as assigned.

Requirements

• High School diploma or equivalent.
• 1-3 years of related experience.
• Strong verbal communication skills.
• Technical skills (Word, Excel, Email).
• Bilingual skills a plus.

Location

Framingham, MA

Pay

$21.50 per hour

Schedule

Mon - Fri 8:30 AM – 5:30 PM, alternating Thursdays/Fridays 10:30 AM – 7:30 PM, alternating Saturdays 8:30 AM – 3:30 PM

Benefits

• Traditional medical, dental, and vision coverage.
• Generous 401(k) match.
• Paid Time Off: Up to 15 days accrued in your first year, plus 40 hours of sick time and 3 personal days annually.
• Paid federal holidays.
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria).