Member Service Representative (Call Center), Hybrid

About the role

There are 3 schedules for this position - candidates need to have availability to work any of the three shifts below 8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week.

Responsibilities

• Learn about our members and hear them and understand their situations.
• Educate our members on the ways we can help them afford life.
• Provide meaningful, careful, focused, and ethical product solutions.
• Process transactions like transfers and payments with courtesy and consummate professionalism.
• Perform advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes.
• Grow with us by immersing in financial industry trends, products, services, and technological advances.
• Share your knowledge on effective practices, competitive intelligence, and business opportunities.
• Stand shoulder-to-shoulder with our members and your teammates over our peaks and valleys.

Requirements

We're looking for someone who is passionate about helping others, enjoys learning, understands financial products and services, is comfortable and confident recommending and processing financial products, has won service excellence awards, holds an informal or formal leadership position, embraces change, works well with others, is innovative, believes they can change the world for people, and multi-lingual capabilities to include Spanish are a plus!

Qualifications

Passion and potential matter here. If you know you’re right for the position, let us know. We’re good at spotting talent.

Skills

You are authentic and passionate about helping others. You enjoy learning and want a career, not just a paycheck. You understand financial products and services, much like a Relationship Banker or Personal Banker. You’re comfortable and confident recommending and processing financial products like loans. You’ve won service excellence awards and earned high fives and fist bumps for your awesomeness. You hold an informal or formal leadership position at your current workplace. You embrace change and seek new ways to serve our members and the community. You work well with others, even when things don’t go as planned. You are innovative and thrive on challenges. You believe you can change the world for people and are making it happen!

Benefits

• Beyond healthcare, dental, and life insurance, we make it so worth your while.
• Credit Union employees get up to a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (that includes cars and houses!).
• The starting pay range for this position is $19.50-$23.50 hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors.
• Council benefits include: Medical/Dental/Vision Insurance, Paid Vacation, Paid Sick Time, Paid Holidays, Paid Wellness Day, Paid Volunteer Time, Flexible Spending Account, Health Savings Account, World Class 401(k) Plan, Tuition Reimbursement, Rate Discounts on Qualifying Loans, May be eligible for incentives or discretionary bonus based on results.

Pay

The starting pay range for this position is $19.50-$23.50 hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors.

Schedule

You’ll be asked to work a flexible schedule Monday thru Saturday — 40 hours per week.