Member Service Representative (Call Center), Hybrid

About the role

We're passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

What you'll do

You'll be working in our fast-paced Communications Center at our Corporate Headquarters in Lone Tree, CO, and here's what we expect of you:

• LEARN about our members and hear them and understand their situations.
• EDUCATE our members on the ways we can help them afford life.
• PROVIDE meaningful, careful, focused and ethical product solutions.
• PROCESS transactions like transfers and payments with courtesy and consummate professionalism.
• PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes.
• GROW with us by immersing in financial industry trends, products, services and technological advances.
• SHARE your knowledge on effective practices, competitive intelligence, and business opportunities.
• STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys.

Schedule

Candidates need to have availability to work any of the three shifts below. Training is fully in-office 8am-5pm Monday-Friday.

• 8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week
• Tuesday-Thursday 7:50am-4:50pm Monday-Friday
• 8:30am-5:30pm Monday-Friday

Who you are

• You are AUTHENTIC and passionate about helping others.
• You ENJOY LEARNING and want a career…not just a paycheck.
• You UNDERSTAND FINANCIAL PRODUCTS and services, much like a Relationship Banker or Personal Banker.
• You're COMFORTABLE AND CONFIDENT recommending and processing financial products like loans.
• You've won SERVICE EXCELLENCE awards and earned high fives and fist bumps for your awesomeness.
• You hold an informal or formal LEADERSHIP position at your current workplace.
• You EMBRACE CHANGE and seek new ways to serve our members and the community.
• You WORK WELL WITH OTHERS, even when things don't go as planned.
• You are INNOVATIVE and thrive on challenges.
• You BELIEVE you can change the world for people and are making it happen!
• Multi-lingual capabilities to include Spanish is a plus!

Benefits

Canvas employees get up to a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (That includes cars and houses!).

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Paid Volunteer Time
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results

Pay

The starting pay range for this position is $19.50-$23.50 hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors.

Qualifications

We know you might not have every qualification we've listed. Passion and potential matter here. If you know you're right for the position, let us know. We're good at spotting talent.

Canvas conducts pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions).

You'll be asked to work a flexible schedule Monday thru Saturday — 40 hours per week. You'll use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets. The position also requires manual dexterity, the ability to lift files, and flex paperclips.

For current Canvas Employees: To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors, and must submit an up-to-date resume or update your Work History profile with your current responsibilities and accomplishments.

Applications for this position will be accepted through August 26, 2026. For consideration, applications must be received by 11:59 PM MST on August 26, 2026.

This response is AI-generated, for reference only.