Member Service Representative (Bilingual/Spanish)

Job Family: Operations | Location: 200 S Gulf Fwy, League City, TX 77573 | Reports to: Assistant General Manager | Employment Type: Full Time, Part Time, Hourly

About the role

We are looking for a Bilingual Member Services Representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness – Undefeated Tribe.

About You

Optimistic and naturally persuasive, you communicate in a demonstrative, instructional way and enjoy chit‑chat when meeting others. You value workplace harmony, prefer facilitating information over being the technical resource, and thrive on energetic, varied tasks. Your communication is detailed and delivered in quick bursts. You like things tidy, done correctly, and put away in their proper place, and you work best with clear direction, rules, and structure. Once familiar with a process, you become comfortable and base decisions on historical knowledge.

Responsibilities

• Assist in the development and fitness expertise of all Crunch team members
• Meet both new client acquisition and existing client retention targets for the club
• Administer the CrunchOne Kickoff experience through demonstrating, coaching, and guiding with the goal of acquiring personal training clients
• Generate personal training client leads and new clients for the team
• Counsel and guide members using the 4 Pillars of Fitness – Nutrition, Movement, Supplementation, and Professional Assistance – in a manner consistent with their goals
• Ensure accurate administration of PT services, including the dotFIT program, supplements, client programming, and progress tracking
• Isolate, align, and direct resources informed by KPIs and organizational priorities with PTM assistance
• Provide excellent customer service by responding to all member inquiries within 24 hours
• Report to the General Manager and Personal Training Manager on key results and action plans
• Attend all required meetings and trainings for PT staff
• Maintain accurate time‑clock and personal training session utilization records for proper labor controls and integrity

Qualifications

• Minimum 1 year of experience in a service‑oriented position preferred
• Bilingual in Spanish and English preferred
• Ability to communicate effectively with strong reading and writing proficiency required
• Strong customer‑service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)
• Physical ability to lift or move up to 50 lb; prolonged standing and walking required
• High school diploma or GED required

Benefits

• PTO
• Subsidized health‑insurance coverage (health, dental, vision) for full‑time positions
• Basic Life and AD&D
• HSA
• Short‑term disability
• Free gym membership