Member Service Representative

Essential Responsibilities

• Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts
• Follows the Bank’s security guidelines on a daily basis
• Stays abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
• Reviews member accounts in order to make appropriate decisions regarding the requested transaction
• Accurately keeps cash drawer in balance on a daily basis
• Promotes TowneBank and its products and services
• Provides exquisite service to members in person, on the phone or by email
• Displays a professional appearance and behavior
• Handles other branch duties as assigned
• Adheres to applicable federal laws, rules, and regulations including those relating to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)

Minimum Required Skills And Competencies

• One year cash handling and customer service experience with a single employer and/or six months bank teller experience
• Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications
• Experience using Bank software programs a plus
• Flexibility to learn and grow as new systems or processes emerge
• Ability to accurately process monetary transactions in a timely fashion
• Proven ability to provide excellent member service in person, on the phone, and by email
• Ability to work as an integral team player
• Punctuality and dependability are a must

Physical Requirements

• Express or exchange ideas by means of the spoken word via email and verbally
• Erect or maintain body equilibrium to avoid falls
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Not substantially exposed to adverse environmental conditions