Member Service Representative
Mountain Credit Union · Candler, NC · 1 mo ago
On-siteOTHRFull-time
About the role
Responsible for providing exceptional customer service to members through phone and in-person interactions.
Responsibilities
- Handle member inquiries and complaints efficiently and professionally.
- Process transactions and provide accurate information regarding products and services.
- Ensure compliance with all financial regulations and policies.
- Build strong relationships with members to foster loyalty and trust.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Ability to work flexible hours including evenings and weekends.
- Basic computer skills including Microsoft Office applications.
Qualifications
- Experience in customer service preferred but not required.
- Strong problem-solving and conflict resolution skills.
- Passion for community banking and financial services.
Skills
- Customer service orientation.
- Effective communication skills.
- Attention to detail.
- Flexibility and adaptability.
Benefits
- Competitive salary package.
- Incentive bonuses based on performance.
- Vacation and sick leave.
- Paid training and development opportunities.
Pay
- $15.00 per hour.
Schedule
- Variable schedule to meet business needs.
Benefits
- Health insurance options.
- Retirement savings plan.
- Employee assistance program.
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