Member Service Representative

About the Role

We are looking for a Member Services Representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe. You’ll be the face of the club, creating a warm and welcoming environment for every member and guest. This role includes assisting with membership sales, check-ins, and product promotions while delivering exceptional customer service and consistently meeting service level expectations.

Why Join Us

We’re not just opening gyms, we’re building communities. Undefeated Tribe is the fastest-growing Crunch Fitness franchise group in the nation, proudly expanding across Texas, Oklahoma, New Mexico, Missouri, and Minnesota. Twice named Franchise of the Year (2021 & 2024), we’re on a mission to transform lives through fitness, wellness, and connection. With 100+ clubs planned by 2028, there’s never been a better time to grow your career with us!

• Bold, High-Energy Culture: You’re not just an employee, you’re part of a team that thrives on hustle, creativity, and collaboration. We celebrate individuality and want voices like yours at the table.
• Unbeatable Perks: Competitive pay, career advancement opportunities, and a free Crunch Fitness membership. You’ll work in an environment built around health, strength, and community.
• Unlimited Growth: With our rapid expansion, opportunities are everywhere. We invest in our people, promote from within, and give you the tools to level up your career faster than ever.

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

What Success Looks Like

• Every member and guest is greeted quickly with a genuine smile, smooth check-in, and helpful support, leading to high satisfaction and positive comments about the front desk experience.
• Membership, retail, tanning, and program promotions consistently hit or exceed targets, with strong guest-to-member conversion, solid Peaks and ACH percentages, and high CrunchOne Kickoff completion.
• The front desk runs efficiently and accurately: phones are answered promptly and professionally, member issues are resolved or escalated quickly, and procedures are followed with minimal errors.
• The desk and lobby stay clean, organized, and “grand-opening ready” every day, with you proactively jumping in on cleaning and reset tasks as needed.
• Leaders and teammates see you as a reliable, detail-oriented, upbeat partner who communicates clearly, supports events and initiatives, and models Crunch service standards on every shift.

About You

You are an optimistic person with a naturally persuasive style. You are good at communicating in a demonstrative, instructional way and enjoy chit-chatting when meeting others. You thrive in a harmonious workplace and prefer being the facilitator of information rather than the resident technical resource. You are energetic and enjoy variety in your tasks. Your communication is detailed and delivered in quick bursts. You prefer things tidy, done correctly, and put away in their proper place. You require direction, rules, and structure in your workflow. Once familiar with a process, you become more comfortable and develop your skills and decisions based on history.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)
• High school diploma or GED required

Physical Requirements

• Must be able to lift or move up to 50 lbs
• Physical effort required for daily duties include prolonged standing and walking

Benefits

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full-time positions
• Basic Life and AD&D
• HSA
• Short-term disability
• Free gym membership

Location: 647 SW 19th St., Moore, OK 73160. Reports to: Assistant General Manager. No travel required.