Member Service Representative

About the role

The Member Services Representative (MSR) serves as the primary point of contact for all members and guests. You will provide a welcoming environment, support daily operations, and contribute to membership growth.

Key Responsibilities

• Greet members and guests with professionalism and positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.
• Sales & Enrollment:
• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.
• Front Desk Operations:
• Check members in according to company procedures.
• Manage member accounts, updates, and inquiries.
• Answer phone calls, schedule tours, and provide accurate club information.
• Promote club amenities and support retail sales.
• Team & Facility Support:
• Aid with light cleaning and maintenance reporting.
• Support group class check-ins and app assistance.
• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Qualifications

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• Customer service, sales, or hospitality experience preferred.
• CPR/AED certification (or completion within 30 days of hire).

Why Join Crunch

• High-energy, inclusive work environment
• Growth opportunities within a rapidly expanding brand
• Access to premium fitness facilities and innovative programming

Location

In-person

Pay Rate

$17.00/hr

Shift

Mornings/Evenings/Weekends

Part-Time

Yes

Website

www.primetimefitness.org