Member Service Representative

What We Offer

We are open in the lobby from 8:30 to 5 p.m. Monday through Wednesday, and from 8:30 to 6 p.m. on Thursday and Friday. On Saturdays, we are open in both the lobby and the driveup from 8 a.m. until noon. The schedule for this position encompasses our hours of operation, including a rotating Saturday morning.

Responsibilities

• Provide outstanding service by meeting and speaking with members to uncover financial needs and provide appropriate solutions utilizing products and services available within Community First.
• Provide solutions within the governing policies and procedures of the credit union
• Open and service deposit accounts for members or prospective members, including savings, checking, certificates, money markets, HSA, IRA, ACH, and ATM.
• Close accounts when necessary
• Aid members with service needs, including wire transfers, payroll deduction/direct deposit, check and ATM requests, and statement queries
• Aid members in the successful resolution of questions or concerns they may have regarding their accounts at Community First
• Take loan applications, perform debt ratio/collateral analysis, obtain approval, close loan, and complete file
• Customize protection solutions for all applicable lending products, including payment protection, GAP, and warranty
• Address member questions about mortgage loans, commercial loans, credit cards, and other products or services
• Promote and cross-sell based on member needs all credit union products and services to increase services per household and deepen member relationships

Requirements

• An associate's degree in banking, finance, business, or a related field
• Two years of relevant experience; prior lending, and financial services experience is preferred
• Exceptional verbal and written communication skills, strong time management, and organizational skills
• Familiarity with Microsoft Office suite and web-based software packages
• Passion for providing outstanding service to our members - internal and external
• The ability to work hard, find solutions and have fun