Member Service Representative

About the role

We're looking for Member Service Representatives to join a fast-paced banking and financial contact center team. This role is ideal for someone who enjoys helping people, solving problems, and providing exceptional service through phone, email, and chat. This is a long-term contract opportunity with the potential to become permanent after 6-9 months.

Responsibilities

• Respond to member inquiries and resolve issues with professionalism and empathy
• Provide support via phone, email, and online chat
• Perform account maintenance including transfers, payments, and updates
• Troubleshoot basic digital and technical issues; escalate complex concerns
• Document interactions accurately and follow established procedures
• Identify member needs and recommend appropriate solutions
• Collaborate with team members and escalate feedback as needed
• Complete required compliance training and follow policies

Requirements

• High School Diploma or equivalent required
• 2+ years of experience in a high-volume call center or customer service role AND/OR banking/financial services
• Strong communication and customer service skills
• Comfortable using multiple computer systems and digital tools
• Ability to work in a fast-paced, team-oriented environment
• Bilingual skills preferred
• Ability to work onsite and remotely as business needs require
• Must be able to pass a Criminal Background Check, Credit Check (client will consider results individually), Drug Screen, and Education Verification

Schedule

Hours are Monday-Friday, 8am-6pm & Saturday, 8:30am-2:30pm. Saturday shifts are rotated between staff. Role is 100% onsite.

Pay

Pay is $18/hr while temporary. Role is temp-to-hire with potential for permanent employment after 6-9 months depending on performance.