Member Service Representative

About the role

Responsible for providing exceptional customer service to clients through phone and email interactions. Key tasks include handling inquiries, resolving issues, and maintaining client relationships.

Responsibilities

• Handle incoming calls and emails in a timely and professional manner
• Resolve customer issues and provide solutions
• Maintain accurate records of all interactions
• Follow up with clients to ensure satisfaction
• Participate in regular training sessions to enhance skills

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work independently and manage time effectively
• Experience in customer service preferred

Qualifications

• Strong problem-solving abilities
• Proficient in Microsoft Office Suite
• Knowledge of CRM systems beneficial

Skills

• Customer service orientation
• Technical proficiency (e.g., basic computer literacy)
• Attention to detail

Benefits

• Competitive salary
• Flexible schedule options
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Variable hours to accommodate client needs

Contact Information

To apply, please fill out the form below. For more information about the company and the role, visit our website at www.isolved.com.