Member Service Representative
Employment Type: Full-Time, On-site
Pay
$18.31-$21.97 per hour with an incentive opportunity based on individual performance. Advia offers a bilingual premium for this role, acknowledging and compensating bilingual employees who regularly use their language skills to assist members. Proficiency testing is required, with a specific need for Spanish language proficiency.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Life insurance and disability coverage
- Generous paid time off (PTO), holidays, and parental leave (available after 1 year of service)
- Learning and development programs, plus tuition reimbursement (available after 1 year of service)
- Free telemedicine
- Employee Assistance Program (EAP)
- Wellness initiatives
- Paid Community Action Volunteer Hours
Responsibilities
- Provide outstanding service and build impactful relationships with members and colleagues
- Proactively help members achieve their financial goals by answering questions and servicing accounts
- Actively listen and uncover member needs to recommend suitable products and services
- Maintain the highest level of service with accuracy, confidentiality, and efficiency
- Match Advia products and services as solutions to fit individual member needs
- Seek ways to say "yes" to members and proactively find solutions
- Assist with outbound calls to engage members not physically present in branches
About the Company
Advia is a fast-growing Credit Union, ranking in the top 3% of credit unions in the United States. We serve almost 200,000 members with assets over $3 Billion. Deeply rooted in the communities we serve, we prioritize our members' needs above all else. Our culture is described as "work hard, play hard," with a commitment to Equal Employment Opportunity and a focus on being a Veteran & Military Friendly Employer.
Requirements
- Genuine care for people, acting with integrity and keeping people at the core
- Willingness to learn and appreciation for coaching to foster professional growth
- Desire to provide solutions that leave members better than you found them
- Strong critical-thinking and communication skills
- Cash handling and customer service experience is strongly preferred (training available)
- Team-centered mentality