Member Service Representative 1 (Credit Union Teller)

About the role

The Member Service Representative I (Credit Union Teller) role is responsible for providing world-class member experience to both credit union members and co-workers. This role performs a broad variety of transactional duties to serve members promptly and professionally while representing the credit union in a friendly, courteous, and professional manner while transacting with a high degree of accuracy.

Responsibilities

• Greet and interact with members in a friendly and professional manner, ensuring a world-class member experience during every interaction.
• Service members promptly, accurately, and efficiently with account inquiries, updates, troubleshooting, transactions including deposits, withdrawals, loan payments, transfers, and more.
• Perform a variety of other functions including but not limited to, working in a drive-up station, opening and closing the branch, disarming and arming alarms, processing night drop or mail envelopes, assisting with ATM or ITM servicing and maintenance, check scanning, and ensuring MSR station has supplies and is organized and cleanly.
• Adhere to all credit union policies, procedures, and regulatory requirements, which include but are not limited to, Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) products.
• Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by the Member Service Representative I. Proactively identify, promote, explain, and cross-sell credit union products and services.
• Balance a cash drawer at the end of each shift, comparing total amounts of cash and checks by utilizing computer-generated reports and totals through a balance sheet. Ensure totals match and that cash and checks are balanced. Research and resolve discrepancies, communicating to the Member Service Supervisor and/or AVP, Branch Manager immediately.
• Establish and maintain effective coordination and working relationships with area personnel and with management. Keep the Member Service Supervisor and/or AVP, Branch Manager informed of area activities of any significant problems or concerns.
• Maintain predictable and reliable attendance.
• All other duties as assigned.

Qualifications

• A high school diploma or equivalent is required.
• Cash handling experience is required.
• Previous experience working in a financial institution, retail, or customer service role is preferred.
• Strong verbal communication and interpersonal skills, problem-solving skills, excellent attention to detail, and proficiency in basic math and computer applications.
• A high level of integrity and professionalism.

Skills

• Strong verbal communication and inter-personal skills, problem-solving skills, excellent attention to detail, and proficiency in basic math and computer applications.
• A high level of integrity and professionalism.

Benefits

• Paid time off in addition to paid federal holidays.
• Medical, dental, and vision benefits to employees who regularly work 24+ hours a week.
• 401k match.
• Ongoing training opportunities.
• Eight hours of volunteer time with an organization important to you.
• Reimbursement each month for gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis).

Starting Salary

$22 per hour

Additional Compensation

May be eligible for variable incentive plan

Position Title

Member Services Representative I (Credit Union Teller)

FLSA Status

Non-Exempt

Department

Retail Operations

EEO Code

Administrative Support

Reports To

AVP, Branch Manager

Grade

5