Member Service Coordinator I

Responsibilities

• Stays organized by maintaining contractor files and supporting credentialing requirements with accuracy and attention to detail.
• Owns the details by communicating with contractors, processing documentation, and keeping records updated across multiple systems.
• Serves as essential by supporting compliance efforts and ensuring network contractors meet program requirements.
• Prepares, processes, and reviews contractor information.
• Communicates with contractors on a regular basis, obtaining deliverables such as credit reports, licenses, certifications, insurance certificates, financials, applications, and application fees.
• Reviews and processes contractor application packets, status updates, references, ratings, agreements, and site visit narratives.
• Audits and tracks contractor files to ensure compliance with credentialing requirements.
• Processes new contractor selections and tracks receiving deliverables.
• Serves as the point of contact/resource and liaison for contractors and District Managers.
• Updates and maintains contractor files with current deliverables and credentialing items.
• Creates and forwards correspondence requesting deliverable updates.
• Interacts with field staff regarding contractor noncompliance issues.
• Updates web-based and other computer programs with contractor information.
• Upholds and projects the public image of the Company.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.
• Participates in special projects or performs duties in other areas as requested.

Qualifications

• High School Diploma or equivalent with at least 2 years of customer service and/or administrative/clerical experience.
• Advanced computer skills.
• Excellent attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Excellent written, verbal, and oral communication skills.
• Good interpersonal skills.

About Us

At Crawford, every claim represents a person and a community we help rebuild. As a Member Service Coordinator I, your customer service experience, strong organizational skills, and computer proficiency will help keep our contractor network running smoothly and efficiently. This is your chance to be part of the One Crawford family—where your work makes a real impact.

Education

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training, and other needs:

• Competitive base pay
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable
• A well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer
• The core benefits offered include:
• - Medical, Dental and Vision Plans
• - Prescription Drugs
• - HSA, HRA, and FSA Accounts
• - Paid Holidays, Vacation and Sick Leave
• - 401(k) Retirement Plan
• - Tuition Assistance
• - Paid Parental Leave
• - Supplemental Health Benefits
• Other Benefits currently available at no cost include:
• - Enhanced Mental Health Support
• - Virtual Physical Therapy
• - Caregiving Services
• - Life Assistance Program
• The above information highlights some of the benefits currently available to eligible full-time employees.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion.

Crawford & Company

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V