Member Service Center Specialist I, II, III, or Senior - AK

Overview

Reports To: Assistant Member Service Center Team Manager

Primary Functions

Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.

Duties And Responsibilities

• Provide prompt, professional, helpful, knowledgeable and courteous member service.
• Comply with credit union marketing image and service delivery goals.
• Answer inquiries and provide information on all types of accounts, loans and other credit union services.
• Develop and maintain a current in-depth knowledge of credit union services and policies.
• Receive and post, or accurately record and forward for processing, member account transactions and research requests.
• Perform assigned authority level responsibilities.
• Identify and offer products and services that would be beneficial to the member.
• Perform other duties as assigned.

Qualifications

• Education: High school graduate or equivalent.
• Creditable Experience in Lieu of Education: Not Applicable.
• Experience/Skills: Prior customer interactive experience. Must have a pleasant telephone voice, demonstrate a mastery of English speaking, comprehension and communicate clearly. Ability to perform multiple functions simultaneously.

Salary

• Pay Range: 13 $49,284 - $73,391 annually
• Pay Range: 14 $45,633 - $66,624 annually
• Pay Range: 15 $42,254 - $60,844 annually
• Pay Range: 16 $40,241 - $57,142 annually

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Equal Opportunity Employer