Member Service Associate (Teller)

About Gesa

At Gesa, we believe in the power of our people. Our team members bring diverse backgrounds and experiences, and together, we ignite compassion and commitment to empower our communities.

Role Summary

The Member Service Associate (MSA) serves as a resource to members, handling routine transactions, escalating complex issues, and engaging in member relationship building.

What You Will Be Doing

• Provide exceptional member service and solve member concerns promptly.
• Elevate more complex transactions to senior positions.
• Converse fluently on financial literacy, products, and services.
• Offer relevant products and services to deepen member relationships.
• Make outbound calls to establish, grow, and nurture member relationships.
• Ensure branch equipment is operational and escalate non-repairable issues.
• Accurately handle transactions, balance cash drawers, and manage reports.
• Assist members with Digital Banking, fraud disputes, and other needs.

About You

• Communicate professionally in writing and verbally.
• Make informed decisions to minimize risks.
• Ask open-ended and clarifying questions to understand member needs.
• Show respect and support for diversity in the workplace and among members.
• Complete assigned training programs on time.
• Participate in and support a collaborative team environment.
• Meet or exceed service levels, job performance, and organizational goals.
• Adapt to changing priorities with a positive attitude.
• Exercise discretion and sensitivity in assisting with member transactions.

Qualifications

• High School Diploma or equivalent required.
• One year of customer service experience preferred.
• Some cash handling experience preferred.
• Demonstrate and support credit union values and service standards.
• Maintain confidentiality, control risk, and manage operations according to company policies.
• Pass a pre-employment credit/background check.

Pay and Benefits

The starting salary range for this position is $20.00/hour, with a full salary range of $17.13-$24.57. Gesa offers competitive pay, medical, dental, vision, and life insurance, 20 days/year of paid time off, plus 10 holidays, a 401(k) match, tuition assistance, student loan repayment, commuter benefits, and product discounts. Gesa also provides a generous paid time off policy for volunteering in the community, rewards and recognition programs, and a full-time team member value proposition.