Member Service Associate - Central NY Region

About the role

If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. As a Member Service Associate you will welcome members and visitors, delivering professional and friendly service to meet members' needs and deepen relationships while supporting the Credit Union's mission to benefit every member, every time, every day. This role is based at the Midler Ave Branch with additional support for the Cicero branch.

Responsibilities

• Provide outstanding member service in a professional and friendly manner to all new and existing members or visitors while fulfilling service needs.
• Accurately process financial service transactions while maintaining a cash drawer.
• Act as a first line of defense in detecting and reporting fraud or irregular activities.
• Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.
• Respond to general member inquiries related to general information, products/services, lending, etc.
• Problem-solve and resolve member issues in a timely manner.
• Promote awareness and education of self-service resources, including all digital channel offerings.
• Actively participate in cross-selling initiatives, campaigns, promotions, and events in support of branch and corporate goals.
• Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.
• Achieve goals and objectives provided by management.
• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

Requirements

• High School Diploma (or GED) and customer service experience preferred, or equivalent combination of education and experience.
• Excellent interpersonal skills.
• Flexibility to work out of any location at any time as business needs dictate.
• Ability to lift at least 10 pounds and stand for long periods of time.
• Bilingual fluency in a second language in addition to English is highly encouraged.

Skills

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
• Ability to operate in a rapidly changing dynamic environment.
• Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

Pay

Starting compensation: $20.00 - $21.00 per hour.

Benefits

Competitive benefits package.