Member Service Associate - Adrian

About the role

The Member Services Associate assists with membership and program enrollment, answers questions regarding activities, answers and directs telephone calls, runs errands, provides administrative support to the Membership Director, serves as a communication link between shifts, and performs other office duties.

Responsibilities

• Accepting payments for program, memberships, etc.
• Being responsible for cash drawer
• Maintaining proper usage of membership cards
• Answering the telephone and directing calls as required
• Keeping the displays clean and stocked, bulletin boards neat, etc.
• Keeping the workspace around the computers and coffee area clean and dusted
• Providing administrative assistance to the Membership Director
• Performing any other miscellaneous duties as assigned by the supervisor

Requirements

• Positive attitude and enthusiastic performance of duties
• Engagement with members is a priority
• Paying attention to details and following through to ensure member satisfaction
• Complete understanding of YMCA programs and services and the ability to explain these accurately to members and potential members
• Ability to work independently as well as part of the team to complete assignments
• Strong organizational, math, and problem solving skills

Qualifications

• High school graduate (preferable)
• Previous general office experience
• Good oral and written communication skills
• Familiarity with the use of office equipment
• Pass the quiz for Daxko (membership software) training

Skills

• Creating a safe, inclusive environment
• Following all YMCA policies and procedures related to abuse prevention
• Reporting concerns or incidents immediately
• Maintaining appropriate boundaries with youth and members

Benefits

• Employee Assistance Program
• Retail Contribution

Pay

$11.00 - $13.50 /Hr.