Member Service Advisor II Floater North

About the role

Bellco Credit Union is a local not-for-profit organization founded in 1936. We are dedicated to supporting our members, the communities we serve, and our employees. As a leading financial institution, we foster, develop, and engage our staff to become expert financial-service ambassadors.

Responsibilities

• Processes a variety of financial transactions and member services in both lobby and drive-up in a timely, accurate, and professional manner while providing exceptional member service.
• Maintains thorough knowledge of all Credit Union products and services.
• Consistently evaluates sales opportunities, makes recommendations or offers products and services.
• Establishes new accounts for potential and existing members.
• Sets up applications, provides support for, and closes unsecured loans for members.
• Opens and maintains personal, estate, and business accounts for potential and existing members following established procedures.
• Completes IRA, HSA, and Coverdell account openings, maintenance, and transactions.
• Precisely and confidently processes international and domestic wire transfers for members.
• Routinely handles digital (phone and virtual) appointments, including allocating digital appointments to employees to ensure appointments start on time.
• Accurately submits unsecured loan applications, adheres to established underwriting guidelines, and analyzes credit bureau reports to identify member financial needs and sales opportunities.
• Conducts unsecured loan closings and loan disbursements according to established procedures.
• Accesses and navigates devices and systems including TELLERphone, Bellco online banking, core system (DNA), the shared branching network, and various web-based systems used in daily operations.
• Learns and demonstrates for members how to access and utilize TELLERphone and Bellco online banking.
• Provides planned and unplanned coverage to host and floating hub branches in the needed capacity.
• Communicates with members in a positive manner, through exceptional service, both in person and/or by telephone.
• Practices Bellco service standards and core values in all interactions with members, prospective members, and personnel in other Bellco departments.
• Understands and communicates key features and benefits of all Bellco products and services to members and deepens member relationships by matching products to meet members' needs and referring members to the appropriate team member/partner.
• Understands and complies with all appropriate federal and state regulations, branch operations procedures, and branch audit standards.
• Contributes to corporate and branch goals and supports current business priorities.
• Accesses and navigates devices and systems including TELLERphone, Bellco online banking, core system (DNA), the shared branching network, and various web-based systems used in daily operations.
• Assists members with power of attorney (POA) requests including submitting documents for approvals, addition, and removal of POAs from accounts.
• Performs notary services.
• Assists with branch balancing and branch operations.
• Regular and punctual in person attendance.

Qualifications/Requirements

• Education: High School diploma or equivalent.
• Experience: Six months of cash handling experience. One year of sales or customer service experience preferred, six months or more experience with Bellco or in financial services preferred.
• Skills: Ability to interact with others in a positive manner both in person, by email, and by phone using strong, oral, and written communication skills. Ability to perform all teller duties while maintaining a high teller balancing efficiency (85% or higher) on a consistent basis. Ability to accurately and efficiently enter data and update member financial records. Ability and willingness to identify needs and sell appropriate products and services. Ability to obtain and perform Notary services. Bilingual (Spanish) strongly preferred.

Benefits

Bellco Credit Union provides a comprehensive benefits package to all regular, full-time, and part-time employees, including:

• Medical, Dental, Vision
• 401(k) with company match
• Supplemental Life Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays

In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:

• Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.
• Exempt branch roles may earn quarterly bonuses for production and team goals.
• Exempt non-branch management roles may be eligible for an annual managerial bonus.
• Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance.