Member Service Advisor - Contact Center (PT - 25 Hours)

About the role

Provide exceptional customer service in a contact center environment. Handle a variety of customer inquiries and issues through phone, email, and chat.

Responsibilities

• Handle inbound and outbound calls to provide timely and effective customer support.
• Respond to emails and chats within specified response times.
• Document customer interactions and escalate complex issues to supervisors.
• Adhere to company policies and procedures for handling sensitive information.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience preferred.
• Strong communication skills, both verbal and written.
• Ability to work flexible hours including evenings and weekends.

Qualifications

• Proficiency in Microsoft Office Suite.
• Experience with CRM systems.
• Basic computer literacy.

Skills

• Customer service orientation.
• Problem-solving abilities.
• Time management skills.

Benefits

• Flexible scheduling options.
• Comprehensive health insurance coverage.
• Employee discounts.

Pay

• $15.00 per hour.

Schedule

• Part-time, approximately 25 hours per week.

Application

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Contact

For more information, refer to the widget provided or contact the talent acquisition team directly.