Member Sales Associate

About the role

Serenity is growing its client-facing team and we're looking for a Member Sales Associate who knows how to make people feel informed, confident in the decisions they're making, and driving the results that matter. This is a high-touch, relationship-driven role with real performance expectations.

Responsibilities

• Guide clients through their available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step
• Listen carefully, ask the right questions, and document client information accurately and thoroughly
• Work toward individual KPIs and contribute to team performance goals with consistency and accountability
• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving
• Carefully coordinate handoffs between internal teams to ensure the client experience stays seamless
• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks

Requirements

• 2+ years of full-time, high-quality customer-facing experience. Ideally in hospitality, retail, concierge, sales-adjacent, or premium service environments
• A strong track record of hitting goals or performance targets, and the self-motivation to keep raising the bar
• You build trust quickly and people feel comfortable with you almost immediately
• You handle rejection well — you don't take it personally, you learn from it and stay focused on the outcome
• Strong active listening skills — you catch what people mean, not just what they say
• Able to manage a high volume of interactions without letting quality slip
• Some leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to apply

Qualifications

• Commensurate with experience
• Not specified
• N/A
• Varies
• TBD

Skills

• Customer service
• Consultative selling
• Active listening
• Conflict resolution
• Team coordination

Benefits

• 90% employer-paid medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days to start, 15 after year one, plus 10 paid holidays
• Significant growth and promotion potential as Serenity continues to expand

Pay

Competitive pay

Schedule

Condensed work week — three 13-hour shifts

Employment Type

Full-Time ONSITE