Member Sales Associate

Employment Type: Full-Time, Onsite

About the Role

Serenity is growing its client-facing team and we're looking for a Member Sales Associate who excels at making people feel informed, confident in their decisions, and driving meaningful results. This is a high-touch, relationship-driven role with clear performance expectations. You'll serve as the trusted advisor clients rely on to understand their options, navigate next steps, and feel genuinely supported throughout the process—measured by how effectively you move them forward. If you've built your career in premium customer service, hospitality, or environments where quality and outcomes were non-negotiable, this role will feel like a natural fit.

Responsibilities

• Guide clients through their available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step.
• Listen carefully, ask the right questions, and document client information accurately and thoroughly.
• Work toward individual KPIs and contribute to team performance goals with consistency and accountability.
• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while maintaining momentum.
• Coordinate handoffs between internal teams to ensure the client experience stays seamless.
• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks.

Requirements

• 2+ years of full-time, high-quality customer-facing experience, ideally in hospitality, retail, concierge, sales-adjacent, or premium service environments (strongly preferred).
• A track record of hitting goals or performance targets, and the self-motivation to keep raising the bar.
• Ability to build trust quickly—people feel comfortable with you almost immediately.
• Resilience in handling rejection—you don’t take it personally, learn from it, and stay focused on outcomes.
• Strong active listening skills—you catch what people mean, not just what they say.
• Able to manage a high volume of interactions without letting quality slip.
• Some leadership experience or the desire to grow into a leadership role (team leads and shift supervisors are encouraged to apply).

Schedule

• Condensed work week: three 13-hour shifts.

Pay & Benefits

• Competitive pay.
• 90% employer-paid medical, dental, and vision coverage.
• 401(k) retirement plan.
• 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays.
• Significant growth and promotion potential as Serenity continues to expand.

About Serenity

Serenity is a driven company delivering advanced, evidence-based solutions for clients seeking better outcomes. Our client-facing teams are the core of how people experience what we do—and we invest heavily in people who show up, perform, and genuinely care about the clients they serve. If you've spent your career in environments where every interaction mattered, the standard was always high, and you knew how to get results, you'll find this place was built for people like you.