Member Sales Associate

About the role

Serenity is growing its client-facing team and we're looking for a Member Sales Associate who knows how to make people feel informed, confident in the decisions they're making, and driving the results that matter. This is a high-touch, relationship-driven role with real performance expectations.

Responsibilities

• Guide clients through their available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step
• Listen carefully, ask the right questions, and document client information accurately and thoroughly
• Work toward individual KPIs and contribute to team performance goals with consistency and accountability
• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving
• Coincide handoffs between internal teams to ensure the client experience stays seamless
• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks

Requirements

• 2+ years of full-time, high-quality customer-facing experience. Ideally in hospitality, retail, concierge, sales-adjacent, or premium service environments
• A track record of hitting goals or performance targets, and the self-motivation to keep raising the bar
• You build trust quickly and people feel comfortable with you almost immediately
• You handle rejection well — you don't take it personally, you learn from it and stay focused on the outcome
• Strong active listening skills — you catch what people mean, not just what they say
• Some leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to apply

Qualifications

• Strong communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Proficiency in Microsoft Office Suite

Skills

• Customer service orientation
• Consultative selling techniques
• Effective time management
• Problem-solving abilities

Benefits

• Condensed work week — three 13-hour shifts
• Competitive pay
• 90% employer-paid medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days to start, 15 after year one, plus 10 paid holidays
• Significant growth and promotion potential as Serenity continues to expand

Pay

Competitive pay

Schedule

Condensed work week — three 13-hour shifts

Benefits

• 90% employer-paid medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days to start, 15 after year one, plus 10 paid holidays
• Significant growth and promotion potential as Serenity continues to expand

About Serenity

Serenity is a driven company delivering advanced, evidence-based solutions for clients who are looking for better outcomes. Our client-facing teams are the core of how people experience what we do — and we invest heavily in people who show up, perform, and genuinely care about the clients they serve.

Equal Opportunity Employer

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.