MEMBER RELATIONSHIP OFFICER I - BILINGUAL

About the role

We currently have a career opportunity for a full-time Bilingual Member Relationship Officer at our Main Street branch in Green Bay!

Responsibilities

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Building and maintaining lasting relationships through conversations, anticipating members’ future needs and exceeding expectations
• Interviewing loan applicants and providing underwriting additional information to make loan decisions
• Aiding members with their needs by opening and maintaining deposit products and services
• Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, and assisting members with problem resolution
• Education members on ancillary loan products, insurance options, and securing appropriate solutions
• Achieving assigned goals
• Providing members with sound guidance for their financial needs and referring as needed to partnering teams (i.e. Financial Well-being, Mortgage Lending, Investment Services, Treasury Management)

Requirements

• Minimum of one year of sales and service experience
• Ability to speak and translate fluent English and Spanish is required for this position
• Previous financial industry experience is preferred
• Financial Counselor Certification is a plus
• Strong communication skills including verbal, written and active listening
• Sales skills in gaining commitment to products and services
• Excellent interpersonal skills to maintain a professional, courteous, and friendly atmosphere for members and team members
• Flexible availability, including rotating Saturdays
• Proven attention to detail
• Excellent written and verbal communication skills
• Advanced knowledge of Microsoft Office or similar software

Qualifications

• Minimum of one year of sales and service experience
• Ability to speak and translate fluent English and Spanish is required for this position
• Previous financial industry experience is preferred
• Financial Counselor Certification is a plus
• Strong communication skills including verbal, written and active listening
• Sales skills in gaining commitment to products and services
• Excellent interpersonal skills to maintain a professional, courteous, and friendly atmosphere for members and team members
• Flexible availability, including rotating Saturdays
• Proven attention to detail
• Excellent written and verbal communication skills
• Advanced knowledge of Microsoft Office or similar software

Skills

• Fluent in English and Spanish
• Financial industry experience
• Financial Counselor Certification
• Communication skills
• Sales skills
• Attention to detail
• Microsoft Office proficiency

Benefits

• Medical
• Dental
• Vision
• Life
• Short term and long-term disability insurance
• 401k (Roth and Traditional)
• Company contributions including match
• Paid time off

Pay

Competitive salary

Schedule

Rotating Saturdays