Member Relationship Assistant Manager - Edmond

About the role

The Assistant Member Relationship Center Manager assists in all aspects of managing the WEOKIE Member Relationship Center including member service and membership growth for his/her Member Relationship Center in alignment with the organization’s Service Delivery Strategy. They lead the member relationship center's service delivery strategy, manage the delivery of an extraordinary service experience for all members and staff, assist with supervisory duties for Member Relationship Center employees, and train, certify, and coach these employees.

Responsibilities

• Educates and trains Members on how to utilize convenient services, including products, online banking technology where applicable, and encourages increased use of the cooperative while building and increasing member engagement.
• Establishes expectations, manages results, holds regular and engaging staff meetings to communicate results, relays expectations, and recognizes successes and opportunities for improved/enhanced performance.
• Ensures assigned Member Relationship Center is operating efficiently and reliably, in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level.
• Provides support with budgets, reporting, and operating plans for Member Relationship Center and projects impacting the Member Relationship Center Network.
• Represents WFCU at community and public events. Driving to a different Member Relationship Center or work events. Helps other Member Relationship Centers when needed with staff or managing Member Relationship Center when asked.
• Performs other duties as required including driving to a different Member Relationship Center or work events, helping other Member Relationship Centers when needed with staff or managing Member Relationship Center when asked.
• Ensures service expectations of Members are exceeded (as measured by Member Satisfaction Surveys) through consistent application of providing extraordinary member service when conducting member transactions with few, if any complaints.
• Achieves adequate staffing to meet Member needs (with minimal overstaffing and unwanted turnover).
• Maintains the highest degree of confidentiality and professional discretion.
• Maintains a positive, motivating, and fun workplace for Members and employees alike.

Requirements

• High school diploma or the equivalent.
• At least two years in the retail financial services industry with at least two in a supervisory position.
• Familiarity with supervising a consultative service operation is a plus, as is a proven track record in meeting and exceeding expectations and objectives.
• Business management experience to include: process management, operational analysis, report writing, presentation and writing skills, and use of technology solutions.
• Demonstrated ability to interview, coach and develop staff to create a team environment.
• Able to learn and use a variety of software applications such as Microsoft Office (Outlook, Word, Excel and PowerPoint) and the credit union’s core processing systems.
• Valid state Drivers License at all times. Must be bondable.
• Excellent communication skills, including but not limited to, written and verbal.

Qualifications

• High school diploma or the equivalent.
• Two years in the retail financial services industry with at least two in a supervisory position.
• Familiarity with supervising a consultative service operation is a plus, as is a proven track record in meeting and exceeding expectations and objectives.
• Business management experience to include: process management, operational analysis, report writing, presentation and writing skills, and use of technology solutions.
• Demonstrated ability to interview, coach and develop staff to create a team environment.
• Able to learn and use a variety of software applications such as Microsoft Office (Outlook, Word, Excel and PowerPoint) and the credit union’s core processing systems.
• Valid state Drivers License at all times. Must be bondable.
• Excellent communication skills, including but not limited to, written and verbal.

Skills

• High school diploma or the equivalent.
• Two years in the retail financial services industry with at least two in a supervisory position.
• Familiarity with supervising a consultative service operation is a plus, as is a proven track record in meeting and exceeding expectations and objectives.
• Business management experience to include: process management, operational analysis, report writing, presentation and writing skills, and use of technology solutions.
• Demonstrated ability to interview, coach and develop staff to create a team environment.
• Able to learn and use a variety of software applications such as Microsoft Office (Outlook, Word, Excel and PowerPoint) and the credit union’s core processing systems.
• Valid state Drivers License at all times. Must be bondable.
• Excellent communication skills, including but not limited to, written and verbal.

Benefits

The position offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.

Pay

The pay grade for this position is Exempt.

Schedule

The schedule for this position is flexible and can vary based on the needs of the Member Relationship Center.