Member Relationship Advisor I - (Universal Banker)

About the Role

As a Member Relationship Advisor I at Navigant Credit Union, you'll be on the front lines of helping our members with their financial needs and supporting a positive and personalized experience.

Responsibilities

• Deliver outstanding service by assisting members in-person, over the phone, and online.
• Process transactions such as deposits, withdrawals, account transfers, and address changes.
• Cross-sell products by assisting members in opening new accounts (checking, savings, certificates, IRAs) and recommending products and services that meet their financial needs.
• Develop an understanding of all consumer lending products and proactively identify opportunities to cross-sell beneficial products and services.
• Help members complete loan applications, collect necessary documentation, and provide updates on loan status.
• Originate and close NCU's Smart Start, Cash Reserve Lines of Credit, and Personal Unsecured consumer loans.
• Ensure members understand their loan terms and next steps.
• Address member inquiries and concerns with empathy, ensuring each interaction aligns with our core values.
• Maintain knowledge of and adhere to all applicable compliance, operational, and risk controls, with particular attention to the Bank Secrecy Act (BSA) and the SAFE Act.
• Work closely with colleagues to ensure seamless service and contribute to a positive team environment.
• Collaborate with branch team and business partners to acquire and deepen member relationships.
• Work towards meeting annual sales and service goals.
• Act as a Navigant Credit Union ambassador in the community and at business-related functions.
• Manage a book of business, set appointments, and follow up on referrals.

Requirements

• High school diploma or GED required.

Skills

• Tech-Savvy: Proficient with Microsoft Word, Excel, Outlook, and online tools. Experience with banking software is a plus.
• Communication: Strong verbal and written skills to explain financial products in a clear, accessible way. Must be service-oriented and willing to educate members on products and services that will benefit their financial well-being.
• Organizational Skills: Ability to multitask and be detail-oriented in a fast-paced environment.
• Team-Oriented: Collaborative mindset, eager to contribute to a positive, member-focused team. Must be able to travel within the credit union's footprint based on business needs.

Preferred Skills

• Sales Skills: Ability to recommend products and services based on member needs.
• Banking Experience: 2 years in member service and/or teller area of a credit union or other financial institution.
• Loan Processing: Understanding of loan origination, underwriting, and documentation.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive benefits including health, dental, and vision coverage.
• 401(k) plan with employer match.
• Tuition reimbursement.
• Paid time off and paid volunteer hours.
• Ongoing training and professional development opportunities.

About Navigant Credit Union

People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.

Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.